王培锦 Email and Phone Number

1. Design solution for new contact center and migration.2. Participant in the Construction of new contact center like TianJin2, ChangSha2, WuHan2, etc.3. Manage the maintenance of the whole Genesys platform.4. Cooperate with other team for innovative projects.

Apr 16 – Feb 17 Home Credit GroupOperation & Maintenance of PPF Contact Center System:1. Construction of PPF Contact Center System in Tianjin, Multi-Site Connection of Contact Center between Wuhan, Changsha and Tianjin2. Optimize structure and resolve faults in Wuhan, Changsha and TianjinJan 16 Jiangxi Rural Credit Union & Rural Commercial BankConstruct of Genesys OCS predictive, progressive, push preview, preview mode outbound system.May 14 – Dec 15 Ping An Insurance(Group) Co. of China, Ltd.Construction & Maintenance of Call Centre System:1. Implement connection between Genesys SIPServer and LCC(OPENSIPs+FreeSwitch)2. Construct shob2 and shob3 sites and connect services between shob1, shob2 and shob3 sites3. Plan and implement shob3 OCS outbound system and glob1 Contact Center4. Transition between old and new platforms (Avaya SM+AudioCodes(SBC)+SIPServer)5. Advise on maintenance of Genesys OB platformMar 14 Jiangxi Rural Credit Union & Rural Commercial BankPlanning & Construction of Call Centre System (Genesys Inbound Voice)Nov 13 – Feb 14 CIGNA&CMB Life Insurance Co. Ltd.Upgrade of Call Centre System ((SIPServer+GVP+TServer(Nortel)) & Expansion of Interactive Voice Response System