Ross Guo work email
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Ross Guo personal email
Self-introduction:• My value lies in rich experience in many different domains in past 16 yesrs career, which I think is one of key factors of any kind of application (or technique) support work. I had following experience more or less: 4G core network, Telecom SDH optical network, cloud,Python , MySQL, TCP/IP network, linux application support, IT helpdesk level 1, level 2, windows system management. If making a viewpoint switching, my experience covers automatic test coding, security awareness, oversea onsite integration, hardware installation, core network technical support, upgrade, project management, potential issue analysis, shell and python script making. Detail can be found in ‘Work Experience’ part. Those experience enable me to know at least the way of work in domains that I even don’t serve, such as software development, remote technique support. • Also, my value lies in 6 years experience of 4G core network support in Ericsson. As core servers of 4G mobile cell phone, the core network nodes integrate many techniques of different domains: telecom, security management (authentication, authorization, and accounting), database, TCP/IP network, linux system. Although we focus on integration of those techniques, I got background of them anyway. That is why I think my experience of 4G telecom support could be transplanted to many other applications support based on linux/Unix platfrom.• My value lies in my personality of rigor and enthusiasm. My system test work and upgrade work can reflect how I am careful with some risky works. And I am always enthusiastic to the new techniques and unknown issues.
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Python 开发员爱立信Dalian, Cn -
Python ScripterEricsson Feb 2018 - PresentDalian, Liaoning, ChinaResponsibility and Performance:Accomplished a phthon program independently, which reconstructs an automatia test program. This program is to transform the script framework from an unbroken workflow into those based on some action method. The benefit of this change is the action code get apart from main script, which increase the flexibility and make it doable to comtumize the cases with different actions. I accomplished the entire program independengly, got a big recognition from project manager. -
Software Test EngineerEricsson Oct 2016 - Feb 2018Dalian, Liaoning, ChinaTest:software test for 4G core network node EPG(consist of SGW and PGW) ,bug analysis . EPG includes EPG based on hardware and the ones based on Ericsson cloud.Details as below:• To run test cases with automatic test scripts. • If a test job is not completed as expected by the scripts, I need to analyze the failure reason and perform troubleshooting.• If the issue lies in surrounding nodes or simulators, I need to write a Trouble Report to a team responsible of surrounding nodes or simulators, and show them why the issue there, and push them to make a fix. • If the issue lies in EPG appliction software, I need to prove R&D team why this is their problem in a Trouble Report. And push them to make a fix. • If the issue lies in platform software of EPG (in another word, the OS), also I need to prove the team in a Trouble Report why. and push them to make a fix. • The last possibility, which occures often, is that issue lies in our automatic script. This is the duty of our team, I need to do some Python Code programming with Git tool, to fix the problematic issue. In the entire test work, I run test cases across multiple different domains. I get to understand the EPG framwork and features from multiple different levels and dimensions. Also I get to know many ways of work about software development and test. Because I can take workload across different test domains and I can learn the test of Ericsson cloud very quickly and share my learning experience in our team. I got recognition from PM,and got a thank letter from her. -
Support EngineerEricsson Jun 2014 - Oct 2016Dalian, Liaoning, ChinaUpgrade: analysis, implementation and troubleshooting of core network node SGW、PGW、MME upgrade.Remote technical support:Remote technical support of core network node SGW、PGW、MME upgradeAnalysis to known software bug: Analysis to known software bugs of core network node SGW、PGW、MME and the potential impact to live network.Give input to customized script:provide input to customized script of core network node SGW、PGW、MME as reference -
Support EngineerEricsson Jun 2013 - Jun 2014Dalian, Liaoning, China• I took a number of upgrade tasks for 4G core notwork node PCRF. The key point of upgrade is the compatibility analysis between the target version and the current surrounding nodes in live network, which will avoid compatibility issues after upgrade, even further to pause the service of live network. During those upgrade projects, I analyzed the potential impact after upgrade very carefully , which avoided any fallback situation after upgrade successfully, no upgrade failed ever. • Another key point is to provide a reasonable explanation to some unexpected alarms or information after upgrade, which need issue analysis and troublshootings. • After some of upgrade actions, customers requested to make signalling and configration tests. • Upgrade project takes in less workload and incomes but more risks. I performed those projects perfectly, and got recognitions from local colleagues and customers.• In this period, I made some shell scripts to perform automatic health check to PCRF nodes. -
Integration EngineerEricsson Jan 2013 - Jun 2013Bangkok Metropolitan Area, ThailandOnsite deployment of core network node PCEF:This project was to add this node into network to expand the network capability.deploy core network node PCEF onsite for a Tailand ISP . I was in charge of initial installation, integration ,upgrade, health check, troubleshooting and user acceptance test work etc. in another work I did all the work since initial installation to final cutover.• PCEF is a logical node that consists of 11 Sun Netra X3-2 servers from Oracle coopration and 2 extreme summit X670 switches. Hence one of my works , node installation was to set up a small but complicated LAN , and included SUSE linux OS installation also. • The functionality of PCEF, is to perform a deep package inspection to 4G end user’s traffic, and executes some specific policy to the user accordingly , such as speed limit . hence my second work is to load the configuraiton file and make sure that specific policies can take effect. • The most important work of mine was user acceptance test, which was to present and proove the function of node to ISP customer face to face. One part is the stability and robustness tests , which was mainly executed by restarting some processes and servers . The other part was signalling test , which prooved the customers that the specific policies can take effect on signalling level . this was executed mainly by package capture and package analysis with the signalling tool wireshark. • Finially I worked out 2 nodes out of 6 nodes independently , my hard work got a big recognition from local PM and ISP customer. -
Support EngineerEricsson Oct 2011 - Dec 2012Dalian, Liaoning, ChinaCSR handling:as a level 2 engineer , to handle technical issues submitted by customers and level 1 engineers and provide technical solutions. -
It Helpdesk SupportHp Nov 2010 - Sep 2011Dalian, Liaoning, China-as a helpdesk, we got a new user group transferred into our support scope, whose quantity is over 4000. so the knowledge transfer from original support teams to our helpdesk team is very important. I was honored to do this meaningful and challenging work. I was responsible of Great China area KT work. The whole work was very successful with many teams support. Finally, the 4000 user’s transfer was successful. -
It Helpdesk SupportHp Nov 2009 - Oct 2010Dalian, Liaoning, China-in this period, my team grew very quickly, we got members from 20 to more than 50. as the only SME of our team ,I assist my supervisor get out from many difficulty even without a team lead. Meanwhile, I did process management ,training for new agent, process made, level 1 agent support, etc work. As a matter of fact I did many team lead work, I was a team lead backup. -
It Helpdesk SupportHp Nov 2008 - Nov 2009Dalian, Liaoning, China-as a core member of helpdesk team, I ever got thanks letter from my client, in end year performance evaluation , I got a P+, that ‘s the second highest score in our team. That’s why I can get promoted to be a SME., -
Assistant To Manager中国联通 Apr 2005 - Nov 2008Dalian, Liaoning, ChinaAs a project coordinator, I was in charge of overall work control of my division, including arrangement of all our project process and troubleshoot the issue found in our project implementation. -
Hardware Superviser中国联通 Aug 2001 - Mar 2005Dalian, Liaoning, ChinaAs a hardware supervisor of SDH optical transmission area, supervise core network nodes installation ,integration, troubleshooting and service test independently. Sometime supervise multiple tasks in parallel.
Frequently Asked Questions about Ross Guo
What company does Ross Guo work for?
Ross Guo works for 爱立信
What is Ross Guo's role at the current company?
Ross Guo's current role is Python 开发员.
What is Ross Guo's email address?
Ross Guo's email address is ro****@****son.com
What schools did Ross Guo attend?
Ross Guo attended 吉林大学.
Who are Ross Guo's colleagues?
Ross Guo's colleagues are Peter Wikman, Manish P., Parag Ghosh, Fawaz Al Gailani, Pragati Kishore, Felicia Leksell, Ismir Handanovic.
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