陈天艳

陈天艳 Email and Phone Number

ACCA - Advisor @ ACCA
陈天艳's Location
Guangzhou, Guangdong, China, China
About 陈天艳

陈天艳 is a ACCA - Advisor at ACCA.

陈天艳's Current Company Details
ACCA

Acca

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ACCA - Advisor
陈天艳 Work Experience Details
  • Acca
    Advisor
    Acca Aug 2019 - Present
    中国 广东省 广州
    接听学员，准会员，会员的电话咨询和投诉，处理客户邮件的咨询和投诉，解答和解决客户的各种问题，协助新同事熟悉岗位，协助跟进办公室的特殊个案，回访客户处理问题。协助处理办公室部门的特殊项目。(Outbound campaign, VCF岗位招聘，特殊退考,北京人才政策,媒体投诉。)曾获奖励：获得GCC绩效认可计划2021年度总冠军；2022年第一季度冠军； 2023年第一季度冠军，共获得35个口头和书面表扬，曾收到客户主动写的表扬信。
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  • 深圳易派集运物流有限公司
    客服主管
    深圳易派集运物流有限公司 Mar 2017 - Apr 2018
    深圳
    跟踪客户的海淘代购订单, 集运订单的跟踪处理, 处理客户投诉。
  • 万豪全球预定中心
    客服主管
    万豪全球预定中心 Oct 2012 - Feb 2017
    广州
    接听接线员的问题咨询, 处理客户投诉和酒店投诉,与各个酒店沟通协助客户预定房间以及住宿问题,每天监听接线员的电话录音, 评分并进行辅导, 负责安排时间给接线员进行各种培训, 监督系统电话数据，实时报告反馈。曾获奖励：带领团队参加全公司绩效比赛，获得三次第一名。
  • 顺丰速运香港有限公司
    英文高级客服代表
    顺丰速运香港有限公司 Jun 2006 - Apr 2012
    广州
    接听香港客户来电, 帮助客户预约下单寄件, 帮助客人查询追踪快件路由, 处理包裹的各种问题件, 处理客户投诉,包裹损坏,包裹遗失,协商赔偿,回访客人。曾获奖励：顺丰全国十佳客服之一。

陈天艳 Education Details

Frequently Asked Questions about 陈天艳

What company does 陈天艳 work for?

陈天艳 works for Acca

What is 陈天艳's role at the current company?

陈天艳's current role is ACCA - Advisor.

What schools did 陈天艳 attend?

陈天艳 attended 广东外语艺术职业学院.

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