- Built an online and offline full-link service system for platform owners: customer service outbound system, which completed the initial processing and cleaning of owner listings through customer service outbound calls, improving the quality and conversion rate of listings; property certificate audit system: using OCR model + machine review strategy and manual review combined, achieving automation and efficiency of property certificate audit; owner entrustment dispatch and order receiving system: combined with distance & agent service points to distribute in order, improving agent order receiving rate and owner satisfaction; led the team to increase the online listing volume of owners from 200,000 at the beginning of 2021 to 1 million, owner service NPS reached more than 60%, making an important contribution to the platform's business growth.- Launched a platform owner paid membership system, creating differentiated owner service products, including direct push buyers, city-wide help sell, platform field survey, peace of mind sell guarantee, etc., increasing owner willingness to pay and income sources, achieving platform owner service integration + upgrade. Priced at 60/158 RMB, 180 days, launched in June 2021 and has accumulated 220,000 paid owners and 15 million RMB in revenue so far.- Deepened into the brokerage industry, leveraging platform owner capabilities to empower internal channels, using owner online listings & entrustment leads as a starting point, linking more than ten cities' internal channels to conduct listing cleaning and entrustment entry SOP promotion. Promoted listing cleaning and entrustment entry standardization, coordinated multiple resources to optimize product channels, improved agent service capabilities and owner service experience. Landed in 12 cities in August 2022.- Led team won the excellent project team award of 58 HBG in 2022.

●Design the warehouse management system (WMS) was from 0, MVP version has launched just in 2 months, and nearly 200 function optimizations were continuously iterated in the following 6 months to support the warehouse to meet the Black Friday.● Design the customs system from 0, design & MVP version was launched just in 2 weeks. Subsequent iterations can automatically identify and recommend commodity hscodes, and increase the processing efficiency of SKU’s data from 1 minute to 20 seconds.●Understand the logistics system, order system, warehouse system docking process and data interaction methods, handled nearly 1,000 logistics’abnormal packages.●Design the logistics cost system from 0, have a deep understanding of the logistics business model and financial accounting methods. System can allocate the income, costs, and bills of the logistics business to each sku, including monthly amortization of fixed costs and labor costs in warehouse. It can be screened and compared according to different time dimensions, bills, etc., which greatly reduces the difficulty of logistics reconciliation.●Design the logistics central control system from 0. Based on the cross-border e-commerce logistics method, the overall routing is divided into multiple stages, it can monitor the overtime problem packages in each stage. We can monitor the overall logistics Timeliness from top to down, and optimize the user's logistics experience gradually.

● Manage and help channel partners to do traditional license business, rationally use the company's internal resources, increase the statement rate and complete H1 performance indicators-OPEN 2M$，Azure 750K$。 ●Train the cloud partner Azure & O365 channel policy, and regularly contact the company's internal colleagues to hold multiple workshops to strengthen the partner's cloud capabilities.