速卖通商家体验及平台治理

• Maintain customer relationship and develop business cooperation with volume KPI;• Design and leading sales in other area on controlled client part business development pipeline;• Global Forwarding Transpacific trade focal, help team member on transpacific business;• Work with overseas sales to taking care the end to end customer business;• Cross function collaboration to ensure service quality and business delivery;

Subordinate：9 Responsibilities：1. Based on role model effect, build up professional customer service team with high efficiency through coach and other team management skill; 2. Ensure the KPI accomplishment, connect to hunting sales with followed customer relationship management; 3. Collect customer comment/suggestion, improve the excellent customer experience and provide business solution; 4. Engage in kinds of project management and training plan, to improve efficiency and staff competency;Achievement：1. Engaged in Maersk Line Xiamen Branch Customer Service Department migration, complete the service center training arrangement and move to Shanghai as Customer Service Zhejiang Export Manager. 2. In Mar 2014 was nominated as East China Customer Service Reform Project Manager and delivered successful project achievement; 3. In Jul 2014 completed the Chengdu global service center Customer Care Program training plan; 4. In Oct 2014 successfully completed the Zhejiang E-amendment promotion project; 5. In Apr 2015 initiated east china customer service call quality improvement and inbound call reduction project and achieved excellent result;

Responsiblities:1. Customer relationship management and issue resolution in end to end export process; 2. Export booking order monitor and operation; 3. Maersk Line East China to Europe string analysis and management; 4. Assist manager to manage the customer service team; 5. Trainer & Process Expert for process improvementAchievement：1. 2010 Oct joined Maersk Line with probation; 2. 2011 Jan passed the probation and promoted as Executive in 2011 Sep , handling customer service dangerous cargo/special cargo scope; 3. 2012 Apr was promoted as Customer Service Zhejiang Export Team deputy manager, at the same time was elected as staff committee to work for company activities, team building and staff welfare; 4. 2013 Mar got the Green belt certification by PMI; In this period, finished many process improvement initiative/projects and training/team activity arrangement, got recognition and promotion from company.

Joined this compay as sales representative, mainly focus on cold call/customer hunting and existing customer relationship mantainance. Details as below: 1. Monitor customer booking (Import/Export), offer logistics solution cover stuffing, trucking, ocean shipping and customs declaration and ect; 2. Make cold call or F2F customer visit to build up business relationship, hunting potential customer; 3. Charge collection from customer; 4. Develop overseas customer channel;Achievement：Monthly achieved sales amount is over 5000USD.