Serving nearly a hundred corporate customers, responsible for the operation and management services of all customers, and providing personalized product application construction according to the actual business conditions of customersAnalyze customer behavior, study customer psychology and product usage habits, explore potential business needs, and provide BRD for the company’s R&D department Assist customers in analyzing user portraits, sorting into the user characteristics of a single customer, and building data models in conjunction with products to improve the use of customer productsAccording to the company's product operation strategy, collect and sort out customer and market feedback information, refine product optimization suggestions, and propose effective optimization solutions for customer feedback problems and user pain pointsServe customers, improve customer product experience, retain customers, and establish long-term cooperative relationships with customers.After joining the company and taking over the customer, the payment of 100,000 yuan was completed in half a year, and the renewal payment accounted for more than 50%.

Responsible for the management of 23 after-sales service providers in the six regions of the company.Monitor the monthly KPI of outlets, follow up the after-sales service work of outlets, and increase the viscosity of front-end sales and after-sales service providers.By adjusting the organizational structure of service provider outlets and rationalizing manual arrangements, the monthly KPI of service providers in the responsible area has increased by an average of 30%.Promote value-added service projects.According to the specific conditions of service providers in the region, formulate exclusive operation plans to expand the project's radiation area and increase the scope of services.A total of three subordinate service providers won the annual extended warranty billing champion and third place, as well as the pipe slot sales champion.Participate in user satisfaction return visits and investigate user satisfaction with after-sales service.According to the actual demand response of users to the brand, improve the service standardization of service providers in the region, such as service image and technical level.Develop channel service providers.Calculate the radiation range of the service providers in each region, build a data model, and accurately locate the demand for street services.In April 19th, two new after-sales service providers were developed in Nansha and Panyu Xinzao to allocate resources rationally.Responsible for the maintenance of Gree channel dealers in Chancheng District, Foshan, and supervise the completion of the sales of each sales node channel dealers.According to the different situations of each channel business, customize the sales policy to promote the sales service of the channel business.