-Work as project manager role of internal applications related to SFE business, responsible for E2E project delivery life cycle, including feasibility analysis, budget plan, risk management, meet compliance regulation, stakeholder management and communication and so on.-Lead to build new generation of ‘BIOS’ application which is used for behavior online scoring system for sales reps-Lead to build new platform of territory management system for sales team, with key modules of Territory Management, Target & quota Management , Master Data Management.-Lead regular release cycle on existing running applications, keep engagement with stakeholders of business requirement collection and analysis, make sure the process are compliant with IT development framework.-Lead projects, enhancements delivered excellence on online event management system for Corp Science division, to make sure all the functions, features, data security are compliant to company policies.

Overall responsible for Veeva CRM and online Event system operation and supporting work.-Adopt DevOps to manage changes/enhancements in eEvent system, from requirements collection to go-live. shorten the development period, improve the agility and quality of deliverables.-Collaboration with Communication Department on Social Media Command Center project, which helps to monitor people’s opinion and sharing about MSD on social network, provide a better insight on what are people saying about MSD-Digitalization for one internal website, which used for employees to donate their innovations ideas, express their thoughts. by digitalize with wechat enterprise account, employees can login via wechat and submit their ideas and get approval from line manager.-Communicate with stakeholders to understand business needs and propose proper solution fit current system structure.-Collaborate with L1 support(Call Center), analysis how-to cases and propose solutions for L1 cases reduction- Responsible for CRM&Event L2 and L3 support, coordinate with team member including developers/QA/BA/Support team for bug-fix and changes. Periodically review incidents trend and SLA with team member.

1. Maintain the current Salesforce CRM system for pre-sales of EFEC business unit, including China, Russia and Indonesia, tracking the process for leads to opportunity, account and sale products and record payment in the system.2. Communicate with stakeholders for new requirements collection and analysis.3. Working as Salesforce Administrator for Global B2C business unit. Markets including countries in Europe, Middle East, Latin America. Customize Salesforce to meet end users requirements , involving most functions in Salesforce from leads to sales and service operation.4. Handle the cases submitted by the end users in SalesforceProjects:1. Enhancement of Product Price2. PCI Compliance, integration between Salesforce and Commerce system to meet PCI Compliance.3. Leads and Accounts Duplicated Logic

Working in Novartis AMAC Project from November 2011 to begin a two year journey of supporting the "Agora" program, deploying Veeva CRM/CLM to 6000+ users across 40+ countries in the AMAC region (Asia Pacific, Australia, Middle East, and Africa).Main daily job is using APEX Data loader to migrate and integrate data from Siebel System to Salesforce CRM. Develop APEX class, trigger, visualforce to meet clients additional requirements.