In the beginning stage of HR share service setup (transition phase)Main responsible for the below four parts: 1, Service operation management2, Process re-definition for core service products3, Service quality monitor program setup4, Design the new IT platform and optimize the current system based on the HR share service structure.

1, In the maturity stage of Siemens HR share service (Maturity Phase)Drive the cross customers' process harmonization and standardization, ensures the best practice sharing within the business on a process level. Response for the four eye audit controls of the business line. Manage all kinds of service change projects. Lead this experts’ team who can support to drive process optimization and participate in transitions. Contribute to people development and high performance… Show more 1, In the maturity stage of Siemens HR share service (Maturity Phase)Drive the cross customers' process harmonization and standardization, ensures the best practice sharing within the business on a process level. Response for the four eye audit controls of the business line. Manage all kinds of service change projects. Lead this experts’ team who can support to drive process optimization and participate in transitions. Contribute to people development and high performance culture.2, Experienced the explore and development stage of HR Share Service Setupa) Lead the daily operation management of HR service team, include the data center and HIRS service center (Beijing + Suzhou).b) Be responsible to redefine the service process based on the HR share service best practices in order to meet the SLA.c) Build up the specific system platform to support HR share service, including the four modules: employee business service process, employee self-service and manager self-service, Ad hoc reporting service and other supporting function. It improved the service's quality and productivity. d) As the project manager of China, rollout the SAP HR platform to 21 JVOCs within one and a half years. It’s the best platform to integrate the payroll relative services. Show less

As head of Technical Operation Center, based on SAP platform to lead the team to support external customers and internal operation team. Establish and execute the standard technical service process, employee KPI and employee promotion guideline. Through regular internal training and knowledge sharing, not only improve staff's technical ability and business knowledge, but also build up the knowledge center. Continue to improve the reasonable team structure by employee analysis, budget control… Show more As head of Technical Operation Center, based on SAP platform to lead the team to support external customers and internal operation team. Establish and execute the standard technical service process, employee KPI and employee promotion guideline. Through regular internal training and knowledge sharing, not only improve staff's technical ability and business knowledge, but also build up the knowledge center. Continue to improve the reasonable team structure by employee analysis, budget control and career development. Setup the service quality monitor program in order to improve the service productivity. Show less