Worked with customers to understand needs and provide programs. Handled calls to address customer inquiries and concerns. Increased customer satisfaction by resolving issues from our trip . Resolved conflicts and negotiated mutually beneficial agreements between parties. Found and compared local agencies's quotations.

Drove operational improvements which resulted in savings and improved profit margins.Resolved conflicts and negotiated mutually beneficial agreements between parties.Organized group itinerary and booked flights.Contacted with Hotels and restaurants to bookApplied visasEdited the information for our trip's brochure.Calculated the profit and estimated the costs.