--Extensive Supply Chain Operation experience in IT company and retail industry--10+ years excellent SAP operation experience in both warehouse and order management; be familiar with OTD and payment process;--Rich customer service experience, good interpersonal with team members and cross functions.--Positive attitude, strong sense of responsibility, result-oriented, reliable and teamwork.
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Assistant Manager Of Customer Service And Order Management耐克 Jun 2011 - Mar 2016Shanghai Order Fulfillment-- Accurately and speedily upload seasonal Golf future orders into SAP, make sure order precision rate achieve to 99%;--Make daily replenishment orders into SAP, adjust order pricing precisely in system, ensure order accuracy ratio to 99% to achieve business KPI; --Quarterly check unfulfilled order balance in SAP and processing to kee healthy inventory;--Work with Nike DTC and NFS team to complete order execution to support and accelerate Nike e-commerce… Show more Order Fulfillment-- Accurately and speedily upload seasonal Golf future orders into SAP, make sure order precision rate achieve to 99%;--Make daily replenishment orders into SAP, adjust order pricing precisely in system, ensure order accuracy ratio to 99% to achieve business KPI; --Quarterly check unfulfilled order balance in SAP and processing to kee healthy inventory;--Work with Nike DTC and NFS team to complete order execution to support and accelerate Nike e-commerce business growth;-Internal order taking to support cross function on business brand promotion; Shipment Delivery--Work together with Nike Logistic Outbound team to make out monthly warehouse plan and daily manage warehouse planning team to arrange shipments,make sure all orders are shipped out within 3WDs to achieve KPI.--Urgent shipment handle; Data Integration and Analysis--Weekly consolidate shipment analysis data for management team to review monthly forecast achieve rate; --Order fulfillment data analysis for DP team to assist DP team to complete seasonal and monthly buyer meeting and yearly forecast setup;--Monthly order fulfillment rate integration to approach sales team on completing order execution; Customer Service and others--Customer queries response on shipment, such as transportation lead time, delivery shortage, cargo claim, cargo damage and POD;--Customer AR and payment status consolidation, work together with sales and finance team to handle related payment and status update;--Cargo return and take back handle with cross function team, execute return order in SAP;--Nike standard shipment delivery process and order process training to customers;--Cooperate with Golf Global counterpart to build up Golf GC Cognos system and relevant data reports;--Work together with Nike project team to establish Golf order webpage;--Effective communication with Nike core OM/CS team on latest information of SAP upgrade and upcoming projects; Show less -
Logistic Specialist & Gm AssistantHewlett-Packard Jan 2005 - Jun 2011Shanghai--Manage HP carriers and forwarders for freight cost submitting;--Monthly prepare freight accrual data to finance team;--Verify freight cost upon HP contract and payment;--Assist GM to handle company routine;--Internal communication with each function managers and external communication with HP vendors on company meetings, activities... -
Warehouse SupervisorHewlett-Packard Jun 1996 - Dec 2004Shanghai--Manage warehouse daily cargo receiving into SAP and document filling timely;--Inventory weekly, monthly and quarterly cycle count with finance team;--Collaborate with planning team for JIT upon latest inventory data;--Arrange HP contract vendors for daily JIT cargo delivery upon production plan;--Inventory adjustment in SAP;
黄慧娜 Education Details
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Excellent
Frequently Asked Questions about 黄慧娜
What is 黄慧娜's role at the current company?
黄慧娜's current role is Order Management and Customer Service/Assistant Manager at Nike.
What schools did 黄慧娜 attend?
黄慧娜 attended Xuzhou Institute Of Technology.
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