1 组建和运营店铺社群，组织日常健身课程和户外活动（跑步,飞盘，腰旗等），和餐饮/运动俱乐部跨界合作，为客户提供多样化的体验，并发展社群KOL和KOC2发展店铺新零售渠道和资源整合，通过企微/小红书/抖音/大众点评日常分享，推动线上客户体验和成交；主动寻找业主和合作伙伴资源，促成店铺销售和客流提升3团队管理，全面负责3个团队（客户关系&活动营销&运营团队，14名全职+10名实习生），通过日常会议和培训辅导提升团队运营效率和服务水准4负责店铺日常运营事项，对接业主和管理供应商，确保店铺运营安全和库存安全5 完善服务体系和维护VIP客户，通过量化指标（NPS等）提升用户满意和到店

1教练招募，确保门店有足够的教练供应2维护平台300+教练，保持良好互动和沟通，从而帮助平台教练成长，包括不限于整合资源，在专业，服务和其他维度3数据驱动，结合平台活动，激励，各种运营策略，资源整合，等帮商家（教练）提升收入4组织日常会议，包括培训，和季度建设活动加强教练归属感及荣誉感

1统筹开展培训和学习（负责10个城市，涵盖门店经营损益，用户维护，标准运营等内容）2组建和维护辖区培训师，定期开展线下培训计划，提升培训覆盖率和业务指标3开发线上学习课件，并结合每日考试/月度考试 跟进城市端学习情况4线下培训研发（新人落地系列，经营损益系列，企业文化系列等）

1.区域管理：全面负责莞深12家店的正常运营管理工作2.团队管理：招募，组建辖区团队；并制定门店管理制度及关键业务流程，提升区组运营水平3.业绩达成：整合各项资源，协调中台对店铺的支持工作，确保大促活动的完成

1销售管理：制定并执行关键指标分解计划，确保完成店铺销售（2百万／月）2团队组建和培养：定期开展例会和个人会议，确保目标高效沟通和执行通过服务十项全能和优化店铺运营，确保优质的顾客服务和公司品牌形象

Took the responsibility for the operation of Gym in Shahe Store with my team and different suppliers to deliver fantastic experience to customers.Set business objectives and led my team to follow up 1 year gym project plan based on examining the current marketing situation and identifying customer needs and wants.Ensured that appropriate trade-offs can be made between the cost and performance.Satisfied my customers by providing various gym courses (4 fitness series includes over 12 different classes) and best pre and post sale experience.Interacted with every customer through we-chat and phone.Updated regularly tweets in official accounts and offline advertisements.Organized commercial activities for brand promotion and market expansion.

Guaranteed my customers’ satisfaction by offering the best daily service and quick solutions.Ensured the business performance and profitability of my departments.Built my team and developed their retail skills and talents: prepared future managers for the company.Set up a well-maintained layout for Decathlon customers.Guaranteed the safety of customers, colleagues and goods.

Took the responsibility to manage Customer Service Team that is the biggest department in Shahe Store, including 10 full-time and 30 part-time team members.Communicated and exchanged views with my customers by using customer relation skills.Recruited, selected, trained and developed my staff.Received payment from customers in a professional manner.Set up and ensured a maintained till layouts.Ensured the safety of customers, team-members. cash and goods.

Generated daily, weekly, monthly, seasonly and yearly business data reports to support the e-commerce team and marketing team.