徐敏钰 Email & Phone Number

• Manage demo schedule, coordinate equipment between demo lab and training.• Process warranty claims and lead continual improvement of warranty processes. • Provide input for monthly quality and technical reviews and track trends and improve process• Manage training planner and process, work with global training and division to ensure successful training events.• Promote online training platform and maintain.• Module and certification training conduct. • Work with product dept.to quote and document non-standard engineering products.• Handle customer complaints and inquires via email and call.• Department cost process.• Maintain and develop AP monthly quality, tech support, and training reports.

• Yearly Training planning by assessments needs for all five divisions. • Online training system management and promotion • Standard module training courses build in AP• Conduct level training internal and certification training external• Work with tech team for AP training center management, 5S conduct, all demo, material test, tech day event support. • Basic training material layout and design• Measure training quality and lead continual improvement.• Co-ordination of communications, reports and administration requirements from technical serviced departments throughout AP

• Manage and lead the team to achieve sales revenue target. • Supporting team working process review and improve regularly. • Lead the supporting team to provide excellent service. • Key accounts management and VIP relationship maintain. • Analysis the lead-time and improve.• Parts inventory management and improve by analyze the sales and inventory turns data, etc. • Work with finance team to improve business process to improve customer satisfaction.• Review the current price for local parts and compare with that of the competitors. Optimize the supply channel and control the purchase cost. • Analysis the lead-time and customer feedback for quality of original parts. Communicate with factory and improve the status by joint efforts.

• Quote to the customer upon the service report and follow up.• Process the service contract, work with engineers, fiancé dept. Monthly booking and revenue follow, report monthly service revenue and analysis by produce line. • Warranty claim management, arrange the goods order and delivery. File all cases properly and do the analysis accordingly. • Issue work order by cooperating with field service supervisor according to any kinds of service requirement. Collect, input and analyze related service reports. Service management--productivity, cost, working hours, etc. • Cooperate with all service cases concerned with IRI, solution center, Sales, Marketing, warehouse, 800. • Customer information collection and management • Assist and support the channel development and management for ASD. • Improve warranty process, service process, work order process, by Lean Six Sigma or Kaizen Project, which will increase the efficiency in process • Service meeting, visitor arrangement, training support • Follow up all daily service cases properly. • Manage tools to be repaired in service center. Collect the data of working hours and do the summarizing and analysis monthly. • Assistant the service manager to archive the monthly and quarterly revenue report, warranty repot, work order report and service contract report. Assistant the daily for service manager.

• Responsible for spare promotion. Work with after sales service department and other departments for a higher customer satisfaction and consequently to promote spare parts. . • Support the sales to follow up the projects. Responsible for the tender preparation and whole procedure. Report to the foreign counter-department for the sales situation. • Process spare parts procedure, include quotation, contract handle, delivery and invoice coordination.• Follow up all After Sales Severs cases. Plan the schedules of all the technicians. Make corresponding adjustment according to technicians’ reports. Communicate with customers and the manufacturer in Italy. Arrange the guarantee orders and delivery properly. • Take responsible parts stock and delivery procedure in WGQ.• Well organize for seminar and trade show and other events• Assistant to GM, and in charge of office admin.

Master Of Business Administration - Mba, Mba

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