张敏韬 Email & Phone Number

中国 广东 东莞

任职戴德梁行咨询（上海）有限公司东莞华为项目的IFM软服务经理，主要工作：1、负责管理客户服务、会议服务、安全、环境清洁、景观绿植租摆以及虫控消杀等各模块工作，为华为东莞南方基地超过13,000名员工提供有温度的IFM服务； 2、负责客户需求和满意度管理，完成需求调研、季度满意度分析，编写服务需求说明书并根据满意度调查结果快速制定服务提升目标和改善方案； 3、负责内外部协调、沟通，拉通设施运维部门和软服务部门的资源整合，及时响应并有效解决客户问题；4、负责项目各项软服务工作计划实施、交付质量管理、执行率偏差风险识别和成本的控制；5、对保安、清洁、绿化、消杀、室内绿植租摆等软服务供应商进行管理，制定和优化考核制度、服务标准制定和执行，定期进行业务能力及服务质量评估，在满足合同要求服务质量基础上争取超出客户期望；6、主导客服部门计划全年各类节日活动、定期举行客户沟通会及时了解客户阶段关注的重点问题，对处理进度/结果适时向客户反馈，搭建服务全连接平台； 7、优化园区环境、从使用者角度为客户员工提供便利、高效、舒适的办公环境优化方案并实施（如指引标识优化、健身房改造、健康推广等）。

Assigned as the Regional Manager for South China while responsible for both the daily operations and business development, my focus is on providing professional janitorial and other soft services such as reception, mailroom services, meeting & event coordination, landscape management, pest control services; Other services includes gymnasium, canteen, laundry, shuttle buses and car park management.Some recent projects that I have lead in the past 18 months:1. Starbucks South China Stores; 2. HSBC Nanhai site;3. Qualcomm Shenzhen office;4. IBM Shenzhen sites;5. eBay Shenzhen office;6. Philips Shenzhen factories;7. PWC Guangzhou office;8. Coloplast Zhuhai factory.

中国 广东 广州

Manage and co-ordinate the allocation of resources of the security personnel units, develop and implement specific solutions for different clients such as security personnel training, anti-riot drills etc. Act as company’s spokesperson and maintain seamless communications with company's foreign business partners / customers, provide timely response and proper handling of customers’ challenges and provide our customers with quality and professional security services. Projects that I have lead during my 14 months’ tenure:1. Security Service Manager at HSBC (HSBC THK site and HSBC NanHai site) 2. Security Service Manager at Standard Chartered Bank (South China Region)3. Security Service Manager at Citibank (South China Region)4. Security Manager at JP Morgan Bank (Guangzhou and Shenzhen branch)

中国 广东 广州

As the Assistant Manager at HSBC MPF (Mandatory Provident Fund) administration department, I lead a team to manage customers’ MPF accounts (e.g. data entry into mainframe system, imaging and workflow systems and other application systems), monthly contribution process of mandatory provident fund, exceptional cases follow up and preparation of MI reports. Handling of queries/feedback from both internal/external customers, government officials and other authorities; submit regulatory required documents under the respective legislations.Keep close watch on operational risks or operational loss control, timely reporting to line manager on a regular basis.Conduct coaching and sharing of daily operational issues, performance review with scheme administrators to improve the team's productivity and efficiency. Organize and analyzing team MI to support operational needs during department peak days. Maintain good working relationships amongstteams and motivate sub-ordinates to achieve preset goals.