Team Manager responsible for the day to day operations of a team of 15-18 representatives.Supervises team in accordance with company policies and procedures.Manages systems and processes to meet program productivity and quality goals.Detail as list below:Monitor team performance by way of goal planning, process adherence, daily reviews and review of the KPIsEstablish team goals and conduct performance appraisalsComplete reports / data analysis, action planning Attain… Show more Team Manager responsible for the day to day operations of a team of 15-18 representatives.Supervises team in accordance with company policies and procedures.Manages systems and processes to meet program productivity and quality goals.Detail as list below:Monitor team performance by way of goal planning, process adherence, daily reviews and review of the KPIsEstablish team goals and conduct performance appraisalsComplete reports / data analysis, action planning Attain all efficiency metrics of the program as defined by the contractDevelop consultants by using tactical coaching/ feedback and providing ongoing trainingSchedule and conduct team meetings and provide constant communication on product and policy updatesCreate and support programs that encourage employee engagementCommunicate with management on potential attritionPartner with HR in disciplinary issues with consultants including and up to termination recommendationsEnsure ongoing training and knowledge support to front line staff to continually improve performance of the programSupport Team Managers and Consultants by providing back-up floor assistance to answer questionsTake top level customer escalations to provide product, administrative and technical issue resolution Show less

Training new employees; Manage information of staff; Daily manage; New project; Prepare meeting materials; Resolve simple IT problems