International Marketing Manager1.Manage visa application and daily services for overseas patients, ensure service quality, solve patient’s problems and complaints. Follow up patient’s condition after discharge. 2.Interface with cooperators from the Philippines, Indonesia, Vietnam and India to start international remote consultation and medical referral for foreign patients. 3.Visit consulates of the Philippines, Malaysia and Indonesia for cooperation.4.Develop three online cooperators and one commercial insurance cooperator.5.Edict and update Facebook posts at least three times a week.Director Assistant1.Maintained customer relationship by inviting them to visit hospital.2.Supported Director in administrative management of sales departments, collected sales data for analysis and communicated across departments for patient management.3.Provided medical materials and training to online marketing team. Ensured they were qualified enough to handle patient’s online consultation and phone calls individually.4.Supported hospital to acquire JCI accreditation by implementing rules in related departments. Awarded as honorary personal title of JCI accreditation. 5.Complete other paperwork and tasks assigned by Director.

Nucleus Gene has over 32+ laboratories in the provincial capitals across China. It’s business mainly covers medical laboratory tests for hospitals, paternity tests, sibling identification, individual identification etc. 1.Constructed, trained and managed an online sales team of 54. 2.Led the sales team to achieve sales targets by 110% over two years.3.Stimulated sales performance by improving sales system, stipulating and implementing reward and punishment rules.4.Improved ROI by data analysis and optimized business flow. 5.Trained international team of 3 persons and ensure they could achieve individual target within three months. 6.Tackled emergent customer complaints. Support Covid-19 tests in Wuhan,Beijing, Shijiazhuang, Tianjing and so on during the epidemic.

Star Fit was a mini-program of Wechat that provides individual physical classes, dietary suggestions, healthy foods and gym products.1.Recruited and trained the team of 7. 2.Explored 13+ suppliers and interfaced with seven gyms for business flow and service regulation. 3.Follow up promotions and the mini-program development started together with cooperators. 4.Connected with five investors through various platforms to confirm business module. 5.Managed daily schedule of GM, assist GM for translation. Complete other tasks assigned.

Norgen Healthcare was a startup online platform that provides medical consultation, medical referral and local services to the overseas patients who want to take treatments in China. Customer service manager1.Interfaced with 13+ hospitals distributed in Beijing, Shanghai and Guangzhou for online and offline consultation, medical referral and offline services of overseas patients. 2.Stipulated and implemented customer service flow and regulations. Provided training to the customer service team and ensured customer service quality. 3.Translate articles and posts for online marketing. GM Assistant1.Assisted GM to launch Surabaya Branch Office, visited local doctors and potential cooperators. 2.Recruited 8 team members, among which there were 6 customer service staffs, 1 HR, 1 clerical staff. 3.Support GM in daily executive management. Completed other tasks assigned by GM.

Online Consultant Manager1.Constructed, trained and managed an online consultation team of 42 members distributed in Guangzhou, the Philippines, Indonesia, Vietnam, Malaysia, Bangladesh, Cambodia, and Thailand.2.Worked with online consultants to achieve annual sales targets over three years. 3.Improved data analysis model based on team regulation and cut down online marketing costs. 4.Communicated across departments to optimize online consultation and referral flow for foreign patients. Followed-up foreign patient referral.5.Assisted Overseas Manager to launch Malaysia Branch, visited local doctors and medical institute. Accompanied medical experts to start medical lectures in Southeast Asian countries. 6.Collaborated with online promotion colleagues for social media promotion and updates.Customer Service Supervisor1.Managed customer service team, and provided routine training to improve service quality. 2.Provide medical translation, tourism guide, airport transfer, hospice care, and other services to foreign patients. Followed up patient satisfaction. Was designated to serve VIP patients. 3.Handled emergent issues and was awarded as outstanding staff in the hospital.