1.Customer service：respond customer requests of sampling, pricing, delivery time, etc. 客户服务：处理客户的各个方面的需求，比如打样，询价和生产工期等。2.Order management: receive orders from customers and enter them into ERP; confirm lead time with production department and follow up to make sure on time delivery and good in quality. 订单管理：接收客户订单并录入ERP系统，与生产部门确认交期，跟进并确保按时按质量出货。3.Cargo shipment: Make delivery plan weekly and monthly according to production schedule . Work with forwarder for all export issues like booking, documents, etc. 货物出运：根据生产日程制定每周每月做发货计划，订舱，做清关单据，联系货代出运货物。4.Inventory management: Always check stock for each sku and place projection orders according to customers’ plan for each month or season.Keep stock at a balanced quantity. 库存管理：经常查看所有品类的库存量，根据客户的月度，季度采购计划下预测订单。保持库存稳定。5.Money collection: Make sure all payment collected on time. Assist in solving overdue issues with customer and accounting department. 回收货款：确保所有货款按时到账。与财务部门和客户沟通解决逾期货款。6.Handle customer complains:Work in a group to analysis and solve the issues properly. 处理客户投诉：成立专门的客诉小组，分析客户投诉内容并且妥当解决问题。7.Departments cooperation: Working with production, technical and design departments for all customer’s requests of lead time, technique, design, etc.Make payment and collection list for finance department. 部门协作：与生产，技术和设计部门对客户的交期，技术参数和设计提供解决的方案。为财务部门提供欠款和收账表格，核对账款。8.Data analysis: Collect and analysis order, sample, shipment， cost and complain data, find all valuable information like market preference, price, production problems etc. Make reports for these problems and suggestions accordingly. 数据分析：收集和分析订单，样品，运输，开支，客户投诉等数据，挖掘市场喜好，价格，生产问题等等有价值的信息形成文件并提供应对和解决方案。9.Others: ERP updates, documents file, anti-dumping data collect and report. 其他工作：ERP系统的协助更新，文件存档，反倾销数据的收集和报告。

25 years of experience in tile field 40,000SQM/day biggest factory in China Full production lines for wall, floor, Mosaics and handmade tiles Supply for world well-know brands, No. 1 exporter to USA Competitive price and quality Stable supply ability and service Expert team in R&D Always available stock No project is too big or too small for Belite

1.Customer service：respond customer requests of order projection, logistics, cost and pricing. 客户服务：处理客户的各个方面的需求，比如预计数量，运输模式，支出和价格等。 2.Order management: receive orders from customer and make contracts; confirm shipping lines, processing vendor and follow up to make sure on time delivery and good in quality. 订单管理：接收客户订单并确认合同，确认运输线路，加工工厂并持续跟进确保按时按质量完成加工。 3.Processing cargo: Make contact with processing factories with price and lead time and processing details. 货物加工：与加工厂确认加工方式，价格和工期并确立合同。 4.Cargo shipping: Arrange logistics with forwarder from supplier to bonded warehouse to factory and finally to customer. Handle documents for customs clearance. 货物运输：安排货物的整体物流从供货商到保税仓库，到加工厂最终送到客户手上。提供清关单据。 5.Handle customer complains: Work with supplier, forwarder and factory to solve the issues properly. 处理客户投诉：与供应商，货代或者加工厂解决客户的投诉问题。 6.Insurance claim: Any cargo lost or damage must claim insurance to check for compensation. 申报保险：货物丢失或者损坏都需要报保险处理，并做相应的赔偿。 7.Cost control: Make season budget and control cost for shipping, customs clearance, and cargo process.Find new forwarder or logistic ways to save cost. 支出控制：做季度预算，控制运输，清关和货物加工的成本。寻找新的货代公司或者运输方式来节省成本。 8.Data analysis: Collect all data and report of claims, insurance, customs clearance and cost. Find problems and solve them with the help of finance department, customers and factories. 问题分析：收集投诉，保险，清关和费用支出等等所有的数据信息，发现其中的问题。与财务部门，客户和加工厂共同协商沟通，解决其中的问题。 Achievement：Saved 2 million yuan in logistics every year; developed a new budget and logistic pattern 突出成绩：年节省成本200余万元；形成新的计划业务和运输模式