Project:SINOPEC SSF Project Role :Senior CRM IC/SSF consultant • Write SSF and HSS blue print • Design SINOPEC SSF Process - IC, Service Request, SLA, Check List, Rule policy and so on. • Configuration. • Function Spec. • Responsible for SIT,UAT • Part of MTP member • Support Project Go-Live

Project: IBM BlueHarmony-Free Lancer Role :Senior CRM - CHM Consultant • Support CRM –CHM function.

Project: GOME Project -HP Role :Senior CRM consultant • Design GOME service process - Installation, maintenance, accessories • Write Service blue print • Adopting service contract from OA system • Responsible for SIT of service repair ,parts& installation, writing SIT scenario and test case• Part of MTP member • Support Project Go-Live

Project :SAP Ecommerce-Lenovo China Role :Senior CRM consultant - Ecommerce · Designed Lenovo ecommerce process and write blue print · Finished the System Config and Function Spec.(include SAPB2B,shop config, XCM config and so on) · Responsible for SIT ,UAT , Regression testing, writing SIT test step and scenario. Familiar SAPCRM, java part of the development and deployment Project: SPC Project – Lenovo China Role :Senior CRM consultant • Designed CRM-Order process and write sale order blue print • Finished the System Config and Function Spec. • Integration with SD,MM,FICO • Responsible for SIT ,UAT , Regression testing, writing SIT test step and scenario. Project: EM Project – Lenovo China Role :Senior CRM consultant • Designed CRM-Order process and write sale order blue print • Finished the System Config and Function Spec. • Responsible for SIT ,UAT , Regression testing, writing SIT test step and scenario. Project: CRM 2007 update – Lenovo China Role :Senior CRM consultant • Designed CRM-Order process and write sale order blue print • Finished the System Config and Function Spec. • Responsible for SIT ,UAT , Regression testing, writing SIT test step and scenario.

· Support SONY CHINA SD/MM issue· Test some Change request.Write some training document.