董文杰 Email and Phone Number

Handle customer complaint; Assess qaulity risk for process change and material change of mass product

QA supervisor: QA job arrange; follow up the NPI product and material issue; handle customer complaint

Focus on the management of complain and issues from customer, in-process and in-coming.Ensure the company's quality management system and products can pass the related organizations audit, including customers, UL, CCC, ISO, ESD, CSA, etc.

☆ Familiar with process and craft of mobile phone assembly;☆ Assist NPI Dep. to follow up and improve the quality issues of the new products;☆ Follow customer's requirement to create the inspection standard of the new products;☆ To handle the material quality issues by negotiating with the supplier;☆Analyze quality data for product line, and improve products quality; Regularly send the product quality data to customer;☆ To handle the customer's complaints and reply the 8D report;☆ Assist Manager to finish annual audition of the 3C .

●2004.05 – 2006.10··Quality Assurance Dep.☆Familiar with PCBA and process and technology of electronics assembly;☆Prepare quality-controlling document, check list and TQCI for new products;☆Follow up the issues happened in the process of FAI and complete FAI report;☆Use quality tools (SPC, MAS, 5W2H, QC 7 tools,PDCA, DOE) to audit and improve quality of products;☆To handle customer's complaints, follow up the completion schedule of 8D report; ※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※※ ●2006.10 - 2014.09 ··Failure Analysis Laboratory☆ Failure analysis for PCB & PCBA and Components according to the following tests: 1.Material related (X-section test Dye & Pry test; Dip and look test; Metallographic observation, X-Ray inspection; C-Sam scan;2.Mechanical (Pull & Push test; Cross cut test; Button life test; Vibration test; 3.Reliability (High/Low temperature test; High temperature and humidity test; Thermal shock test )☆According to the analysis results,assisting the production line to find out the root cause and solve the problems.☆ Qualify as IPC-600 and IPC-610 specialist.