郭文琦 Email and Phone Number

1. Arrange and file routine documents of Executive office and distribute letters, write all kinds of official documents, draft memos, produce PPT documents, translate documents, write annual work summary report, translate the relevant notifications that issued by Government or Jinjiang Group and deliver to each dept; 2. Assist DGM to carry out hotel safety production and risk management work, hold Monthly Risk Management meeting and take relevant meeting minutes, record and follow hotel… Show more 1. Arrange and file routine documents of Executive office and distribute letters, write all kinds of official documents, draft memos, produce PPT documents, translate documents, write annual work summary report, translate the relevant notifications that issued by Government or Jinjiang Group and deliver to each dept; 2. Assist DGM to carry out hotel safety production and risk management work, hold Monthly Risk Management meeting and take relevant meeting minutes, record and follow hotel safety inspections and rectifications;3. Assist DGM to carry out annual Quality Evaluation Management of IHG, update and file related documents according to IHG brand standards, accompany DGM to conduct self-inspection regularly, make summary reports and follow up the rectification work;4. Assist DGM to carry out yearly Moon cake sales work, work out sales action plan, incentive program and selling target for each department, hold meetings to implement actions;5. Assist DGM to keep smooth communication between Owner and hotel management team, assist DGM to deal with all issues that related to the owner's company according to their requirements;6. Assist DGM to coordinate and communicate with government administration departments(e.g. Public Security Bureau, Market Supervision and Administration, Food and Drug Administration, Tourism Bureau, Hotel Industry Association, Shanghai Star-rating Committee, etc.);7. Assist DGM to successfully pass the 2016 Five-star hotel qualitative evaluation;8. Assist DGM to complete guest floors refurbishment project in 2017;9. Assist DGM to carry out preparation work for CIIE reception tasks;10. Purchase and apply office supplies, provide logistics support to the Executive office;11. Take care of the hotel seal, make registration accordingly for the usage by each department;12. Complete other tasks assigned by DGM, such as: expense reimbursement, car arrangement, meeting reservation, etc, to provide administrative support to DGM. Show less

1. Provide administrative support to Director of F&B, Executive Chef and section heads of F&B department, including daily documents arrangement, filing, binding, processing contracts, all kinds of official documents writing, PPT documents production, document translation, prepare office personnel daily attendance and other related work;2. As a bridge between Chinese and foreign personnel in F&B department, provide oral and written translations for Director of F&B and Executive Chef to… Show more 1. Provide administrative support to Director of F&B, Executive Chef and section heads of F&B department, including daily documents arrangement, filing, binding, processing contracts, all kinds of official documents writing, PPT documents production, document translation, prepare office personnel daily attendance and other related work;2. As a bridge between Chinese and foreign personnel in F&B department, provide oral and written translations for Director of F&B and Executive Chef to ensure smooth communication with the other members of the team and information transmission is in place;3. Responsible for meeting schedule and agenda arrangement, participate in meetings and take meeting minutes accordingly, follow up and implement actions according to the requirements of Director of F&B;4. Responsible for inputting storeroom requisition and purchase requisition into the system for each section of F&B department, purchase office supplies as well to provide logistics support to F&B office;5. Arrange all kinds of tasks according to the calendar of Director of F&B, including webinar conference access preparation, appointments arrangement with suppliers, air tickets booking, car arrangement and other related work;6. Handle expense reimbursement for all sections of F&B department;7. Assist Director of F&B to establish F&B annual working plan and set yearly targets, work on F&B promotions and analyze the revenue data reports, complete other related work assigned by Director of F&B and Executive Chef. Show less

1. Answer incoming calls from in-house guests, inform Room attendants to provide guest supplies or other services to guests according to their requirements;2. Check room status and arrange statements according to the hotel OPERA system;3. Management and distribution of floor keys and communication tools;4. Management and storage of lost and found items from guests.