黄文辉

黄文辉 Email and Phone Number

Senior consultant Specialist @ 汇丰
Guangzhou, Guangdong Province, CN
黄文辉's Location
Guangzhou, Guangdong, China, China
About 黄文辉

黄文辉 is a Senior consultant Specialist at 汇丰. They is proficient in 中文, 英语, 粤语 and 客家语.

黄文辉's Current Company Details
汇丰

汇丰

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Senior consultant Specialist
Guangzhou, Guangdong Province, CN
Website:
hsbc.com
Employees:
186860
黄文辉 Work Experience Details
  • 汇丰
    Senior Consultant Specialist
    汇丰
    Guangzhou, Guangdong Province, Cn
    View
  • 汇丰
    Consultant Specialist
    汇丰 Nov 2016 - Present
    中国 广东 广州
    1.Project quality and progress management(Agile ITIL,JIRA,Confluence)2.DEVOPS process management（Sprint,Automation）3.Incident,change, Problem management and report conduction 4.Stakeholder communication(Internal team, business user, senior management team)5.Project budget control and arrangement6.Vendor management7.Project team building
    View
  • Ibm
    Major Incident Manager
    Ibm Sep 2016 - Nov 2016
    中国 广东 深圳
    Manage major incident in APAC area. Manage change in APAC area Manage Problem in APAC area Draw up incident,change,problem report
    View
  • 汤森路透
    Transaction Team Team Leader
    汤森路透 Mar 2014 - Sep 2016
    中国 北京市区
    1、Process analysis, knowledge management and training session arrangement2、Incident & Outage management3、Handle complex technical issue and complain cases for HK clients
    View
  • Csc
    Senior Tech Support
    Csc Sep 2013 - Feb 2014
    天津
    1、Project new procedure analysis , training session arrangement2、Handle complain cases (Cantonese, Mandarin, English)3、Offer IT support for Manulife (Greater China) employees
    View
  • 西门子
    Project Supervisor (Helpdesk)
    西门子 May 2011 - May 2013
    程度
    1、New employee & Junior agent Soft Skill and basic technical, process training2、Process analysis , draw up process document and knowledge share meeting arrangement3、Handle complain cases (Cantonese, Mandarin, English)4、Staff daily work monitor (Attendance, workload & emotion)5、Listen agent calls ,draw up the QC report and holding coaching session6、Nike retail store IT device and system deliver arrangement
    View

黄文辉 Education Details

Frequently Asked Questions about 黄文辉

What company does 黄文辉 work for?

黄文辉 works for 汇丰

What is 黄文辉's role at the current company?

黄文辉's current role is Senior consultant Specialist.

What schools did 黄文辉 attend?

黄文辉 attended 华南理工大学, 首都经济贸易大学.

Who are 黄文辉's colleagues?

黄文辉's colleagues are Piotr Uryga, Matt Bebber, Vincent Solomiac, Mehmud Safiullah Khan, Clive Bissett, Susana Hernandez Ortiz, Lhavhaneya Armugam.

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