• Subordinates: 12+ persons• Operation management, lead local team and remote teams to process import and export business for client accounts of FMCG, retail, lifestyles.• Capacity management, use DILO, WILO, huddle, pull work system to review capacity, forecast demand. Promote process improvement initiative to boost productivity.• Performance management, design and review KPI based on latest business requirement, drive team and delegated parties to fulfill.• Supplier management, coordinate clients’ supply chain partners, strengthen relationship through business partner care initiatives.• People development, facilitate team staff development. Align company needs and personal goals, coach people to engage and grow up to next level.• Lead team continuous improvement projects.

• Subordinates: 7+ persons• Overall manage the documentation/billing performance of the TJX account• Optimize the process to improve the productivity and customer satisfaction• Lead a group to take over the Japan doc operation from Dalian office• Identify, recognize and promote best practice sharing between different customer service team. Seek opportunities to enhance knowledge sharing and enhancement within team

• Manage day-to-day supply chain information flow, drive shipment flow.• Facilitate financial flow and maintain charge list• Conduct customer satisfaction survey for shippers and consignee

• Handle day-to-day income & cost system updating through SAP system• Coordinate warehouse, carrier payment calculation & verification and cooperate with customer service team to fulfill on time and accurate billing. • Forwarding business P&L report verification and follow up• Negative CM1 (income – cost) report handling