1.On boarding training through wechat/QQ/teleconference/on site; 2.Answering questions from collaborative clients, Sharing best practices，excavating deep requirements & broadcasting product/benifits energetically; 3.Optimizing procedure of system variation audit & inner communication; 4.Summaring performance feedback,product testing, promoting version updating; 5.participating the creation of CS work instruction & training program for new members

1.Product training via email/tele/live video or on site2.Business develop3.Optimizing working flow towards training & report4.Event solution consulting5.Scheming event plan & organizing/proceeding event procedure6.Translating client manual7.Creating EDM for promotion & propagation8.Reporting clients' feedback, handling complaint

1.Optimizing working procedure for complaint resolvement 2.Organizing weekly conference aiming at performance summary3.Team members’ KPI evaluation4.Complaint management 5.Tracking data record & identifying the root of clients’ problem 6. Hot line response7. Coordinating marketing/legal affair/project team and other department for cases resolvement8. Translating regulation/announcement & working reference 9. Forum/social software & chat room management10. Crisis intervention especially when government department being involved,like AIC or Consumers Association 11. Welcome player’s visit

1. Transmissing satellite signal 2. Live operation,like camera shooting,voice testing,equipment modulation3. Paraphrasing instructions from foreign TV program production team to chinese staff during broadcast of Golf matches4. Post production of news material,like synchronizing video and frequency,eliminating sonic boom etc.5. Setting up central engineering area for broadcast6. Translating product direction 7. Interior training for language & common sense of broadcast