Customer service coordinator leader;leader, training new engineer CRM system knowledge, help and solve any problem or error engineer met during their processing on CRM system; spare parts sales for Wuxi site, handling spare parts sales, customer credit control;office administration leader, responsible for smooth working of whole Wuxi office, office stationary purchasing, managing, shuttle bus arrangement, visitor’s hotel booking and taxi pick up service, engineer’s oversea’s training arrangement, hotel and air ticket booking. Big meeting arrangements and preparing if necessary.

● Acts as primary contact to customer throughout the entire inquiry/order process. Serves as liaison between assigned customer and internal Andrew contacts throught the world. ● Manages and processes major and complex orders and projects, negotiating with manufacturing facilities to resolve problems related to material reschedules, move ups or work orders and/or purchase orders as well as material and transportation.● Manages incoming internal and external customer phone calls, exercising judgment within specification of standard practices. Provides technical guidance to internal and external customers as needed. Troubleshoots delays and problems to ensure customer receives quality service. Assists with sales order processing, from data entry to expediting orders. ● Processes complaints, authorization and preparations of return or warranty orders, credit and debit requests, and tracking/tracing of shipments including proof of deliveries. Develops and provides customer specific reports regarding complaint processing.● Assists in the resolution of Accounts Receivable past due issues relative to pricing, delivery or order processing errors. Generates customer specific reports regarding sales activity as required. Provides administrative assistance to Sales Team members as requested.● Major customers including: Ericsson, ZTE, China MCC, China Unicom, China Telecom, Comba and some other operators.● Major achievements: help Andrew to be awarded as one of ZTE’s best supplier in Y2005, excellent points: on time response of ZTE’s demand, and keeping in good communication.

● Successfully explore abroad market mostly in south east Asia as well as south east of China; maintain business relations with old customers.● Acts as point of contact to assigned customer(s) through the entire inquiry/order process. Manages incoming internal and external customer phone calls, exercising judgment within specification of standard practices. Addresses customer issues and ensures effective and long-term problem resolution. ● Efficiently communicating with foreign customers for business related issues. ● Providing all of the documents for exporting, such as, Shipment advice, commercial invoice, packing list, letter of origin, CIQ, etc.● Assists in the resolution of Accounts Receivable past due issues relative to pricing, delivery or order processing errors.