1. 接待来访客户,负责日常突发或紧急事件及投诉等处理并及时给予学生常见问题的反馈2. 通过电话和邮件迅速帮助学生了解使用中心学习设备和资源3. 负责与学生家长沟通并提供学生学习的进度情况4. 协助外教和学生之间的沟通工作5. 确保每个支持案例都已记录并处理完毕6. 提出有效的建议和解决方案,更好滴服务客户7. 帮助学生解答日常英文学习中的问题,并根据学生的学习进度制定学习计划,鼓励学生多使用英文交流8. 举办中心英语角儿,让每个学生都参与其中
华尔街英语
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客户服务华尔街英语 Jun 2015 - Present
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Customer Service AssistantWall Street English Jun 2015 - PresentBeijing1. Responsible for the reception of visitors, the emergency and complain and give feedback tostudents for the frequently asked questions2. Provide support to students through telephone and email to make them easily and quickly useall the center resources3. Interacting with students' parents and providing them updates on the students’ progress4. Assisting foreign teachers to communicate with students5. Ensure every support case is documented and closed6. Raise… Show more 1. Responsible for the reception of visitors, the emergency and complain and give feedback tostudents for the frequently asked questions2. Provide support to students through telephone and email to make them easily and quickly useall the center resources3. Interacting with students' parents and providing them updates on the students’ progress4. Assisting foreign teachers to communicate with students5. Ensure every support case is documented and closed6. Raise innovative suggestions and solutions to serve customers well7. Helping the students to make study plans according to their learning progress and motivatingthem to speak English everyday8. Holding English corners and ensuring every student contributes their thoughts Show less
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编辑迪麦讯信息有限公司 May 2013 - Jun 2015中国 北京1. 协助安排采访,参加展会,整理采访记录,搜集展会信息汇编成英文资料2. 负责线上能源类信息的搜集,整理,归并成英语语境资料上传3. 协助主编编辑需出版的能源类信息
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EditorData Media Systems Company May 2013 - Jun 2015Beijing1. Assisted with the interview and exhibition, and reorganized the information in English2. Partnered with the shift editor in editing energy news to be published the next day3. Taught and trained new staff on news acquisition and delivery4. Collaborated with other colleages in effectively reviving age-old news
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经理助理美国本地面条媒体公司 Apr 2009 - May 2013中国 北京1. 合理安排、提醒经理的日常工作时间和程序,如会议、行程、个人等协调经理的各种会议,人员预约的相关事务,准备会议所需的各类文件2. 协助办理公司注册和辅助各类财务工作3. 负责经理的日常电话转接,信息记录,来客接待以及其他办公室工作4. 负责入职员工的社保和住房公积金的办理工作5. 负责管理经理办公室的环境卫生和物品安全
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AssistantAmerican Media Company Apr 2009 - May 2013Beijing1. Arranged reasonably and reminded of the manager’s daily working routine, such as meetings,schedules, personal business etc.2. Assisted to register the company and do the accouting supporting work3. Coordinated the Manager’s meetings and staff appointments, prepared the files for themeetings4. In charge of the Manager’s daily call transfer, recording of information, reception and othermiscellaneous office work5. Responsible for new employee’s social insurance and… Show more 1. Arranged reasonably and reminded of the manager’s daily working routine, such as meetings,schedules, personal business etc.2. Assisted to register the company and do the accouting supporting work3. Coordinated the Manager’s meetings and staff appointments, prepared the files for themeetings4. In charge of the Manager’s daily call transfer, recording of information, reception and othermiscellaneous office work5. Responsible for new employee’s social insurance and housing fund6. Responsible for environment and hygienic work and safety of goods in the Manager’s office7. Handled the manager's visa extension Show less
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英文编辑奇虎 360 公司英文网站运营部编辑 Jan 2007 - Mar 2009中国 北京1. 负责B2B 网站的编辑运营工作2. 国外买家与中国卖家之间的沟通协调
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English EditorQihoo 360 Software Company Jan 2007 - Mar 2009BeijingIn charge of B2B website operation and negotiations between buyers and suppliers
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Service AgentChina Mobile English Jul 2003 - Jan 2005BeijingHandled foreign customers’ incoming calls and resolved their needs
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英语客服代表中国移动 Jul 2003 - Jan 2005中国 北京1. 负责处理外国客户对移动通信工具的咨询工作
Frequently Asked Questions about 陈晓娟
What company does 陈晓娟 work for?
陈晓娟 works for 华尔街英语
What is 陈晓娟's role at the current company?
陈晓娟's current role is Wall Street English - Customer Service Assistant.
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