Xiaomin Liu Email & Phone Number

中国 四川省 成都市

Andon Cord Support during Case Simulations on New Hire and upskilling training sessions.Respond to and solve learners' inquiries accurately and efficiently within a defined SLA that meets the required expectations of our organization through the usage of the Adaptive Coaching Model.Drive improved results for new hires and associates that are completing upskill/cross-skill training by performing case reviews while ensuring Paragon Workflow completion and adherence to OwnIt structure for e-mail composition and seller experience drivers.Be comfortable by facilitating training sessions on small topics or skills that require support from the SPS Training Team.Inspire, empower and develop people by providing support to associates across various sites, remote and on-site locations, in their understanding on the needs and support for our business customers.Maintain the highest levels of knowledge and expertise in all aspects of the Amazon Business support model and staying curious to learn new things every day and transfer that knowledge to learn.Collaborate with training design, operational and quality teams and through deep dives to identify learning and coaching needs.Proactively or planned partnering with instructional designers to review and scale training products.Lead the change by reporting broken, outdated process and submit improvement suggestions to cross-functions.

中国 四川 成都

I joined as a member in September 2017, dealing with all the problems in the process of opening, selling and closing stores on Amazon for sellers. Have proficiently mastered all skills, and have handled more than 30,000 cases in Chinese or English for sellers, average handling time is lower than the goal, and the case satisfaction rate is more than 99%, effectively meet related needs, performance metrics have always been at the top。Excellent problem-solving skills ensure effective communication, efficient coordination and processing.Actively and diligently complete the work schedule, in addition to achieving excellent performance in my own work, also passed the certification of the company's trainer.

中国 广东 广州

Maintained working environment, revised and reviewed management rules and regulations.Managed listings. Payed close attention to fashion trends, analyzed consumer’s psychology and needs, selected products and quickly made adjustments based on market feedback. Optimized product detail page.Responsible for sales, monitored marketing data and transaction data. Sorted out operating data, grasped the trend by analyzed data successfully and created several sales hotspots, and the sales increased by 200%.Training pre-sales and after-sales customer service and achieved no customer dissatisfaction rate and no complaints.Organized and coordinated work between other positions.

中国 四川 成都

Responsible for the technical work of non-destructive testing, selected testing programs suitable for different products (up to hundreds) according to the specification documents and process flow, compiled corresponding technical standards, technical conditions, process regulations, work cards and other documents and was responsible for their release and implementation .Dealt with technical problems in production and guided the operation of the workers to make them comply with technical specifications. Provided technical judgments for difficult cases, organized technical meetings if necessary, organized and archived the meeting minutes. Responsible for the NADCAP (a certification for the aerospace industry in the United States aerospace and defense industry) certification of the factory's special processes, compiled technical documents in Chinese and English, participated in review meetings, rectified the production site according to the review requirements, and successfully passed the certification

硕士, Business Administration And Management, General

学士, Material Forming And Control Engineering