•2 years working experience on business intelligence in World’s Top Five Hundred company•5 years working experience on customer insights and data science in core department in Top consumer finance company in China, focusing on meaningful data driven decision output to business counterparts•Diversified analytics experience on customer segmentation, customer behavior, online products and online channels•Rich project experience on new business core metrics design, dashboard design, data mart & feature built up• Proficient in data analytics tools, including SQL, Hive, Python, business intelligence tool including OBI, SAS and Tableau, familiar with applying machine learning models in business• Rich team leading experience, fluent bilingual communication and rich experience on insights sharing to top management • Passion on data analytics area, detail-oriented, creative and willing to accept new challenges
Home Credit China
View- Website:
- homecredit.cn
- Employees:
- 19188
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Crm Data Science ManagerHome Credit China Nov 2019 - PresentCollaborating data science team and business team, creating/follow up backlogs to better support business needs. Responsible for data enhancement, feature engineering for better model performance. Supporting model solution in RTDM system for better product, communication recommendation to clients.
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Crm Customer Insight ManagerHome Credit China Apr 2019 - Nov 2019TianjinResponsible for analysis on new online products, including pilot evaluation, deep dive on sales performance, customer profiling, providing insights and driving optimization on business, process and communication
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Crm Customer Insight SupervisorHome Credit China Jan 2018 - Mar 2019TianjinResponsible for Digital and virtual credit card business deep analysis on customer behavior on APP, Wechat, sales funnel analysis, customer profile, exploring event triggers from all available data source, and pilot evaluation etc., providing insights to business counterparts to improve function, communication strategy, targeting ‘Right Communication, Right Channel, Right Time, Right Person’, and increase customer engagement and boost more sales via digital channels;
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Crm Reporting & Analytics Senior AnalystHome Credit China Aug 2016 - Dec 2017Tianjin City, ChinaHandling regular, ad-hoc and complex reporting and analysis demands from business counter-part including Digital, Customer Lifecycle, Telesales and Campaign teams.Managed several data design and UAT projects, ensuring the data aligned with business process.
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Business Process AnalystCaterpillar Inc. May 2014 - Aug 2016TianjinWorking as Taleo System admin to support performance management for Caterpillar Global Customers, and develop Performance/Career Plan/Succession Plan reports based on SAP Business Object Platform & Oracle Business Intelligence for Corp HR. Proactively in driving process improvement , communication, customer focus and high quality solution. Well delivered Business Intelligence Project to transplant reports in SAP BO Platform to Oracle Business Intelligence. -
Associate It AnalystCaterpillar Inc. Oct 2012 - Apr 2014Tianjin City, ChinaFirst Level IT support to all Caterpillar companies in Asian Pacific region, troubleshooting Software & Hardware, Network, Server Issues
刘晓玲 Education Details
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Computer Science -
International Accounting
Frequently Asked Questions about 刘晓玲
What company does 刘晓玲 work for?
刘晓玲 works for Home Credit China
What is 刘晓玲's role at the current company?
刘晓玲's current role is CRM Data Science Manager.
What schools did 刘晓玲 attend?
刘晓玲 attended Tianjin University Of Finance And Economics, Tianjin University Of Finance And Economics, Tianjin University Of Finance And Economics.
Who are 刘晓玲's colleagues?
刘晓玲's colleagues are 孙兵利, 张森涛, 林加祥, 高焓莎, 陈晓芳, 杨德建, Deshraj Shastri.
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