邓晓龙 Email and Phone Number

-Work as 2nd line operation and 3rd line support. -Reproduction of the reported incident in the standard support envionment, such as add technical details to incident decription. -Role as IT of operations expert at client site, supporting running IT systems as well as support rolling out IT projects to in the area of customer contact center and operations domain with operations business. -Operations applications support, make sure system stable, health and follow the process relates to business process outsourcing partner in operation area, monitor the defined system KPI ans SLA, and support process automation, drive systems continuously improvement methodology. -Follow defined IT processes on changes management, release management, UAT management to support agrees solution deliver and proper tested toward roll out on production. -Work together with IT&business project manager and project team on gathering user requirements, following up with vendors contact functional specification and IT solutions, work together with users for SIT, UAT and project go live.