Jackie Fang Email & Phone Number

中国 广东 广州

Guangzhou, China

Quality System Management-Ensure implementation of company's policies, rules of compliance, quality assurance and product safety. -Take the leadership of quality management, product test and compliance.-Identify and evaluate improvement opportunity on all aspects of the department operation.-Review the implementation and efficiency of QMS.Quality Team and Lab Technician Team Building-Strive to improve employees engagement in the department.-Recruit, training, supervising, inspire the team of quality control team and lab technicians.-Examine the work-flow and workload of QA/QC.-Complete goal setting and key initiatives annual plan for all teams.-Review and appraise the performance of the team.Lab Operation and Product Test-Take responsibility for Lab test management to ensure apply to appropriate test methods and the reliability of test report.-Develop test protocols.-Interact with outside the 3rd party test agent.Supplier Management-Work closely with suppliers and factories, evaluate new suppliers and eliminate un-qualified suppliers. -Support factory on continuous improvement program.-Measure and report suppliers' performance.Communication-Play the role of the key contacting window to keep communication with buyers regarding to quality standards, product safety, compliance, as well SOP.-Work closely and maintain a strong relationship with PD team, merchandiser team and other operation team to optimize and improve internal process efficiency, data and information accuracy. -Make commercial decisions together with merchandising team and top management. Customer Care and After-sale Service-Investigate customer complaints and non-conformance issues. -Inspect the complained/returned defective products and analyze the root-cause.-Work out and implement the CAP. SOP-Maintain, audit and optimize SOP documents system in QMS and Compliance.-Keep updating Supplier Quality Manual.-Develop the product quality criteria.-Training to suppliers.

Guangzhou, China

Quality Engineering & Inspection -Do PP Meeting in factories, communicate buyers quality requirements to factories. -Critical to Quality(CTQ) check in production line, evaluate and eliminate the potential quality risks and production bottleneck.-Do quality improve projects in factories, 6S, SPC, FMEA etc. -Drive the factories to make continuous improvement both on QMS and production system.-Conduct standardization and calibration activities for 3rd party agency (inspection & testing), vendors and factories.-Review inspection failure report and make judgement on final acceptance or rejection of marginal quality cases.-Re-do final inspection if necessary. Product Test & Compliance-Study test failure case, including material test, PPS test and finished product test failure. -Review and approve test report.-Protocols and RSL.Factory Evaluation-Evaluate the Quality Management System (QMS) and Good Manufacturing Practice (GMP) in the factories.-Evaluate the critical process of production in production line.-Consolidate evaluation report to Avon global team, and follow it up with the corrective action plan (CAP). Data Analyzing & Reporting-Monthly report the vendors key performance indicators (KPIs)-Testing failure rate-Inspection failure rate-Customer return rateCustomer Care-Monthly meet with Customer Care Center in USA to review and discuss customer complaints, product returns.-Accept customer returned samples in China, study and analyze the root-cause of the defectives.-Report product returned case.-Request the corrective actions from factories and monitor the implementation in production and in QMS.SOP & Training-Optimize inspection & test SOP and protocols.-Maintain Defect of Classification (DoC) and defect library.-Organize trainings to the vendors, factories to for spreading of Avon's global quality standard, QMS, GMP, test standard and protocols, compliance, also study defective cases, customers returns and quality complaints.

Guangzhou, China

Sample Inspection-Review and fit Proto sample, Sales Men Sample(SMS) and Size Set Samples(SSS).-Review and fit Pre-production Sample(PPS) and advice comments from the perspective of bulk production and quality control.-Fit and approve bulk production samples, eg. garment dye, garment washing etc. -Fit and approve TOP or shipment sample.-Other sample inspections, including fabric inspection, materials, accessories, trims and components inspection. Pre-Production Control-Take Pre-production meeting with production line before production starts.-Ensure factory use latest corrected or graded paper patten to start cutting. -Check if materials will be used for bulk production are at acceptable quality level.-Provide advice and make judgement of whether the machinery fulfills the production needs and manufacturing requirements.-Keep communicating with merchandisers, PD and top managers for any production issue, quality issue or delivery issue and be in a quick response manner. -Support merchandiser team to achieve on-time delivery performance.Quality Control and Inspection-Analyze potential production risks in the process of product developing, PPS making and advise solution to PD team and factory.-Conduct independent inline quality control and final inspection.-Inspect materials, accessories, trims, components and finished products for color, measurements, workmanship, labeling, packing and overall quality.-Check and solve quality issue in the production lines and analyze the root cause.-Make judgement on acceptance or rejection of marginal quality cases.-Prepare, consolidate, update and file inspection reports and ensure deliver to partners and top management in a time manner.

Shenzhen, China

Sample Inspection-Review and fit Pre-production Sample(PPS) and advice comments from the perspective of bulk production.-Fit and approve bulk production samples, e.g. garment dye, garment washing. etc. -Fit and approve TOP or shipment sample.-Other sample inspections, including fabric, materials, accessories, trims and components. Pre-Production Control & follow up-Take Pre-production meeting with production line before production start.-Communicate customers requirements, specifications to factories. Ensure factories 100% understand the requirements and comments from buyers and sample approval technicians.-Check if materials will be used for bulk production are at acceptable quality level.-Provide advice and make judgement of whether the machinery fulfills the production needs and manufacturing requirements.-Forecast any critical or major potential quality issues may occur in bulk production and advise the solution to shorten the production lead-time. -Keep communicating with merchandisers, PD and top managers for any production issue, quality issue or delivery issue and be in a quick response manner. -Daily production progress follow up & report. Quality Control and Inspection-Analyze potential production risks in the process of product developing, PPS making and advise comments to PD team and factory.-Conduct inline quality control and final inspection independently.-Inspect materials, accessories, trims, components and finished products for color, measurements, workmanship, labeling, packing and overall quality.-Check the manufacturing process to improve quality through implementation of new technology and machinery.-Check and solve quality issue in the production lines and analyze the root cause.-Make judgement on acceptance or rejection of marginal quality cases.-Prepare, consolidate, update and file inspection reports and ensure deliver to partners and top management in a time manner.

Guangzhou, China

Orders follow up and Purchase-Communicate with buyers for orders placement, price and delivery.-Sourcing and developing new materials, accessories, trims and components.-Issue PO to material suppliers and track the delivery to factory on-time(OTT).Sample Development-Develop and make new samples, such as proto, SMS, Size Set samples, PPS.-On time deliver the samples to customers for fitting and approval.-Participant in customer fitting session, record and feedback fitting comments.-Communicate with sample room for customers requirements, idea changes during sample making.Bulk Production & Shipping-Follow up bulk production and shipping closely, and coordinate production schedule with factory to ensure on time deliveries to customers.Technical and Quality-Translate customers technical requirements, product specification, quality standards to technical team, production team and quality team-Communicate and feedback sample approval or rejection comments between customer customers technician and factory sampling technician.-Do quality check in the bulk production line.Customer Care-Focus on customers needs and maintain good customer relationship.-Communicate with buyers for customers complaints and product returns.

Master Of Business Administration - Mba, Business Administration

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