Responsible for site operation include manpower planning, set up account operation KPI and set up accountability system to make sure KPI deliver

Responsible for quality remote and on-site escalation support and escalation managementAnalytical troubleshooting of technical problems to component levelTechnical reporting and coordination of multiple technical tasksExtended interface with Lam customers, requiring excellent communication and customer relations skillsOn occasion will train customer’s personnel and act as a resource for lower level engineers

• Responsible for training, supervising and coordinating the Field Service technical and administrative activities for an assigned service function • Support internal project and other functions which related to equipment performance• Develop and support training plan for team members to enhance team capability for better team performance

• Responsible for performing the on-site installation, qualification, troubleshooting, maintenance for Lam Etch system, including RF system, Vacuum system, Robot system, and Gas Delivery system. • Responsible for customer training, Work closed with Fab equipment engineer to improve tool up time and fix the issue which reported from customer to improve customer satisfaction• Maintain and improve the relationship with customers by technical supporting

• Responsible for performing the on-site installation, troubleshooting for RVSI LS,GS series inspection tools and Uni_Tek wafer dicing tool , including hardware, application issue and new application set up• Responsible for customer training, Monitor tool up time and fix the issue which reported from customer to improve customer satisfaction• Maintain and improve the relationship with customers by technical supporting