Yongpeng Liu Email and Phone Number

Industry：Heavy MachinenaryPosition Level：Customer Service-Pre/After-Sales Service EngineerResponsibilities：1,to understand customers’ requirements through active approaching, cross-checking and modification of technical terms2,To assist Sales Engineer guiding customer’s RFQ3,To guarantee offered technical solutions meeting customer’s requirements and/or identify the deviation from Solution to requirement4,assists Sales Engineer to prepare offers to customers and Sales Engineer to explain and clarify technical solution5,Conducts technical and commercial risk assessment jointly with Sales Engineer6 , assists company prepare tender documents7,investigate and sign contract technical specification with custom 8,Collect and analyze equipment all technical problems during installation and operation

Responsibilities：1,Electrical and mechanical engineering department KPI evaluation 2,Responsible for planing commissioning test,Division of the project and organize workers. 3,Manage the department safety /environment control,inform the workers safe production. 4,In charge of quality control. ,insure the system in order. 5,Tracking and processing custom comments and other problems. According to the production rate of progress evaluation and settlement 6,Improve manpower utilization and productivity within existing departments and processes.

Responsibilities ：1,Create and review of technical documentation 2,Ramp up and support activities to achieve customer satisfaction. 3,mechanical &electrical equipments commissioning, troubleshooting according to the project plan 4,Represent cooperation at customer site professionally in order to get project acceptance 5,Follow up open cases until completion resolution and issue technical service reports as proper project-related documentation 6,Responsible for solving the problems during the operation process after the delivery.