Support multiple customer accounts and business teams as needed, provide technical assistance relating to West's products, processes and services portfolio, assist in identifying sales opportunities, participate in projects, teams and studies in applicable technical areas, act as the technical interface between the customer and West's functions.

1. Technical Support(a) Provide a full range of technical support to customers in Aisa, mainly on hydrogen peroxide storage, transportation, handling and application;(b) Build, sustain and leverage technical relationship with customer and their OEM; (c) Collect unmet demand, feedback to technical, operation and sales team for further improvement; (d) Conduct seminars and training for end user, distributor and logistic vendor, share professional knowledge and best practice with… Show more 1. Technical Support(a) Provide a full range of technical support to customers in Aisa, mainly on hydrogen peroxide storage, transportation, handling and application;(b) Build, sustain and leverage technical relationship with customer and their OEM; (c) Collect unmet demand, feedback to technical, operation and sales team for further improvement; (d) Conduct seminars and training for end user, distributor and logistic vendor, share professional knowledge and best practice with them.2. New Product & Application Development(a) According to customer and market demand, develop 4 new products, support field test for commercialization; (b) Support sales team on product promotion and business growth;(c) Communicate with global technical team, coordinate the technical activity or projects in Asia.3. Complaint HandlingResponsible for handling customer complaint, coordinate multiple functions to investigate & analyze root cause, define, follow up and validate CP actions;4. Quality Assurance(a) Monitor raw material and product quality, define and optimize lab test method; (b) Summary customer special request, establish control procedure, ensure all of the request are met.5. Product Stewardship(a) Update 18 products technical information, such as product scheme, specification, SDS, TDS, label, etc.;(b) Coordinate to evaluate application compliance, ensure compliance with law, regulation and customer request.6. SAP SystemResponsible for materials master data collection, creation and maintenance, coordinate to solve SAP application issue of end user.7. Management SystemSupport on internal & external audit, customer and the 3rd party audit of ISO 9001, ISO 14001 and OHSAS 18001, contribute input to management system optimization. Show less

1. Process SafetyAs China process safety team member, attend PHA and SCS analysis, improve process safety.2. Process ModificationCoordinate industrial test and process modification project, improve production efficiency and save cost. 3. Process OptimizationMonitor process parameter, optimize its control, create and update production related documentation.4. Energy ManagementCollect and analyze plant energy consumption data, support to establish energy management… Show more 1. Process SafetyAs China process safety team member, attend PHA and SCS analysis, improve process safety.2. Process ModificationCoordinate industrial test and process modification project, improve production efficiency and save cost. 3. Process OptimizationMonitor process parameter, optimize its control, create and update production related documentation.4. Energy ManagementCollect and analyze plant energy consumption data, support to establish energy management system and energy saving measure. Show less