宋浩然 Email & Phone Number

美国

Served as a special expert for 开源证券 and 国投集团, providing clients with consultations on autonomous driving experiences and principles of end-to-end neural network-based autonomous driving.

美国

Share knowledge related to autonomous driving technology and features, primarily focusing on the principles and applications of end-to-end neural network-based autonomous driving; The differences between radar-based solutions and pure vision-based solutions, along with their respective advantages; as well as the differences between mapped and mapless autonomous driving.

美国

中国 山东省 青岛

负责公司发展规划，构建人才梯队，公司账务审计，分店装修设计，策划公司市场活动等

中国 山东省 青岛

中国 山东省 青岛

Deliver professional development training to team members covering vehicle functionality specifics, principles of autonomous driving, effective communication strategies, and talent cultivation.

中国 山东省 青岛

Welcome customers to the Tesla family by making their delivery day a delightful experienceEducate customers on vehicle feature and function fundamentalsSupport the Store Leader with delivery operations, ensuring a superior customer experienceStage vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort levelDemonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners. Keep up with industry trends and best practicesPartner with the vehicle readiness team to act as a final inspector for quality before the vehicle delivery. Communicate relevant feedback to program management and other relevant parties to drive departmental efficiency and company-wide improvementsCoordinate with internal and external teams to seamlessly coordinate various aspects of delivery day, (such as Sales, Service, and Remarketing Teams)Leverage a customer centric skillset to understand and provide solutions for their concerns in a professional and empathetic mannerIdentify and overcome objections and obstacles, including charging and customer educationCoordinate final receipt of delivery and in line with accounting’s revenue recognition standardsWhere applicable, ensure all locally relevant documents are accurately completed and signed in line with local government standards and revenue recognition standardsProactively and consistently update our CRM systems to ensure accurate and timely delivery information is available to managementContribute ideas toward improving the Tesla delivery experience, as well as back-end processes and proceduresSupport regional delivery customers via phone or other digital communications to ensure a supportive and customer centric remote delivery experienceSupport with additional retail related tasks as needed, including but not limited to test drives, events, and other retail activitiesUphold a professional appearance at all times

Education record

Education record