- 7 years experience with IP network design, deployment and troubleshooting across a broad range of technologies. Hands-on experience with Cisco routers, switches and access servers installation and configuration. Sound knowledge of TCP/IP protocol suites and dynamic routing protocols including RIP, IGRP/EIGRP, OSPF, IS-IS and BGP. - Other skills include policy routing, route filtering, route redistribution, access lists design, VLAN design, MAN/WAN technologies design and implementation including MPLS, VPN, remote access solution design, network security and monitoring, VoIP solutions.- Ability to plan and execute complex network upgrade and network migration activity.Have experience in generating standard project documentation including detailed test plan for complex networks. - Experience in capturing client’s business requirements and ability to translate them into technical requirements. Ability to understand complex technical and selling situations and the ability to solve the problem or solicit the required resources. Strong communication and customer service skills.
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高级技术服务工程师阿里云 Oct 2018 - Present中国 北京1、作为网络技术领域的专家，为客户提供云产品的专家服务支持，负责疑难问题的快速定位、分析解决；2、与研发团队对接，根据客户反馈的问题推动云产品Bug修复、架构方案优化。推进后台诊断工具、用户侧自主化诊断工具的落地；3、整理输出官方技术文档与解决方案，指导用户合理使用云产品。4、有丰富的网络产品经验，深刻理解网络路由、交换基本原理，4-7层相关NAT、Proxy、LVS、VPN、虚拟化相关网络技术；5、精通TCP/IP协议栈，熟练使用tcpdump等网络抓包排查工具，具备网络全局排障定位的能力，能够在复杂的业务场景中，准确判断并解决问题；
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Htts Support Engineer思科 Nov 2016 - Sep 2018BeijingAKA VIP customer support, work as HTTS (High Touch Technical Support)support engineer, support most critical Cisco customers in China. Forced on Router product,CRS/ASR9K/NCS6K/ASR1K/ISR -
Customer Support Engineer思科 Jun 2015 - Nov 2016Beijing-Troubleshooting and providing resolution of highly complex business impacting network issues in high-pressure situations where customer environment/systems/infrastructure is down causing loss of productivity and capital；-Hands-on testing and recreating complicated customer found issue in the lab;-Interface with R&D, marketing, customers and partners to understand product deployment scenarios and resolution of customer reported problems;-Provide technical training to customers, such as CRS architecture, IOX features; mentors junior team members. Focus on:- CRS-1/3 Single/Multi-chassis- ASR9k- GSR- NCS6K- Small Business Series Routers, as 3900/3800, 2900/2800, 1800, etc
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Systems Admin思科 Jul 2013 - Jun 2015中国 北京-Supporting TAC engineers to build laboratorial network testing environment, and assisting engineers to accomplish laboratorial tests-Daily management, maintenance and updating laboratory environment and equipment.-Help to set up Knowledge sharing platform-Collect data from lab usage. Understand lab requirement and development trend. Formulate and execute quarterly equipment purchasing plan.-Track the progress of importing after ordering equipment.-Regularly attend global lab meeting.-Regularly provide the lab knowledge training for TAC engineer.-Regularly accomplish the lab operation report.-Take active part in company activity, constantly improve yourself.-Communicating with TAC and other relative departments
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Intern华为 Jun 2012 - Sep 2012ChengduC program software engineer
Frequently Asked Questions about 胡海峰
What company does 胡海峰 work for?
胡海峰 works for 阿里云
What is 胡海峰's role at the current company?
胡海峰's current role is 阿里云 - 高级技术服务工程师.
What schools did 胡海峰 attend?
胡海峰 attended 西南交通大学.
Who are 胡海峰's colleagues?
胡海峰's colleagues are Sophie Bi, Andrew Lurk, Yihao Wu, Yanqi Zhang, 屠天明, Zhihua (Alexander) Li, Songpeng Zu.
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