Work background: my experience in customer service and current project management,enable me to lead the overall project more flexibly,improve the quality of communication with customers and sensitivity to market demands.◇ professional accumulation: hold cet-6 certificate in English,can be used as the working language; Proficient in SAP system, Word, Excel, PowerPoint, etc.◇ communication skills: initiative, excellent communication skills; Team player, able to coordinate internal and external activities to achieve the desired goals.Character: good affinity, meticulous work, quick thinking, good at innovation, results-oriented, with a high sense of responsibility and flexibility.
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Pm番禺得意精密电子工业有限公司 Dec 2019 - Present1. Manage thd whole project: be the bridge between end customer and our plant, after gain the drawings from customer, evaluate it and build up the new molding, then reach to make large production. Ensure all can meet within the schedule.2. Communicate with customers: to gain the new projects and keep good in touch with customers, including travel to visit customers and arrange ceception.3. Achieve revenue goals: follow the actual delivery and analyze the forecast and quotation, to gain more orders and achieve higher revenue4. Work with internal departments: co-work with R&D, quality control, stamping/molding and purchasing team ect., to evaluate the feasibility of the case -
Customer Service Specialist龙沙集团 Sep 2014 - 20191.Sales support:Cooperate with the sales department to participate in the development of new customers,fully understand and locate the actual needs of customers, assist in maintaining customer resources, put forward pre-sales plans and Suggestions, and promote the transformation of customer cooperation intention.2. Order management: follow up the delivery situation of domestic and overseas customer orders according to customer needs; coordinate and communicate with the production factory in the early stage to ensure the delivery is timely and accurate, ensure the delivery of orders as scheduled, improve the delivery rate, and supervise the payment collection arrangement of customers in the later stage.3. Risk control: monitor the forecast and the implementation of the master plan, and conduct exception handling, inventory and cost risk control, regularly analyze product sales and supply, and optimize the delivery management mode.4. Handle customer’s complaints: be responsible for customer complaints caused by insufficient shipment, shortage of goods due to insufficient supply, quality of special products, etc., quick agreement with the factory and solution. Through data analysis, find the root cause of problems and improvement measures to improve customer satisfaction.5. Department coordination: establish good communication and liaison mechanism with finance, quality department, sales department, customer side and factory, effectively coordinate resources of all parties, improve daily work efficiency, and complete other tasks assigned by superiors.
冯海明 Education Details
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中山大学新华学院国际经济与贸易
Frequently Asked Questions about 冯海明
What company does 冯海明 work for?
冯海明 works for 番禺得意精密电子工业有限公司
What is 冯海明's role at the current company?
冯海明's current role is PM.
What schools did 冯海明 attend?
冯海明 attended 中山大学新华学院.
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