Implementing enterprise training requirements, management trainee evaluation Designing and developing new courses to meet fully project requirements Orientation for the heads of projects Supporting of recruitment Supporting of the other activities and requirements● 落实公司学习与发展要求，组织项目人员参加公司培训及外请培训，参与管培生期末评估工作● 设计开发培训课程，宣传、组织及实施培训，提升项目总体服务水平及学习热情● 项目经理/负责人入职培训● 培训赋能，不断提升整体学习力及工作效率● 新项目招聘支持，项目活动支持及其他支持工作

In charge of training, service quality monitoring Guiding department training, department trainers training, improving training skills Carrying out English corner and supervisor skill training, developing new courses Organizing staff birthday party, appreciation day, staff meeting and activities, conducting official accountsMaintaining good relationship with internal departments and cooperation units● 培训预算管理，年度/月度培训计划制定，运营部门服务质量检查● 部门培训督导，定期召开部门培训师会议，提升部门培训师培训技巧，反馈部门培训抽查问题● 开展英语角、实施主管技能培训，根据需求开发课程，实施培训● 组织策划员工生日会、员工答谢日、员工交流会、员工活动，制作公众号宣传● 外请培训机构联络及组织相关工作

Establishing training system and follow up, training procedure Training budget management, yearly training plan Designing workshops for thirteen hotels belong to the Group, selecting hotel trainers Training heads management and improving training skills Organizing skill competition in group Maintaining good relationship with cooperation units and schools● 三级培训体系搭建，各级别职责要求，培训程序梳理● 培训预算管理，年度培训计划制定● 集团核心课程开发、制作及讲授、认证：集团内训师选拔与培养● 旗下13家成员酒店培训负责人培训管理、培训技巧提升● 集团内技能大赛策划、协调：组织相关人员参加北京市技能大赛● 外请培训机构联络，校企培训合作推进

In charge of Training and Recruitment Certificated by hotel management group, taking part in training managers’ meeting and conference call Conducting core training and other trainingInterviewing, maintaining recruitment channels Manning guide, exit interview, trainee management● 获得费尔蒙莱佛士国际酒店集团培训经理认证，定期亚太区域培训经理会议，集团定期电话会议● 培训预算管理，年度培训计划制定● 实施集团核心课程培训，店内培训实施，包括英语培训等，部门培训师管理，部门培训督导● 招聘面试、招聘渠道维护：实习学校、小时工公司、职业介绍所等● 控制人员编制，离职面谈工作，实习生管理

In charge of training Establishing the training system for the hotel when pre-opening, making HR forms Supervising department training and training needs analysis Service quality inspection and department SOP confirmation Organizing staff activities and editing staff newspaper● 从筹建期开始搭建培训体系，培训及人事表格设计制作● 实施培训：新员工入职培训、服务礼仪培训、培训培训者培训、化妆培训、秘书培训、英语培训、主管技巧培训等各类培训● 督导酒店各部门岗位技能培训情况，及时掌握员工培训需求● 负责店内质检工作，梳理 SOP● 参与安排员工活动，编辑酒店店刊，对接培训、招聘渠道等机构

Conducting training including orientation training, etiquette training, English and Japanese training and so on Editing staff newspaper of the hotel and organizing staff activities Maintaining good relationship with cooperation units Arranging cross-training and guiding department training Working as a receptionist in Front Office for more than eight months● 实施培训，包括新员工入职培训，培训员工电话礼仪、语言礼仪、行为礼仪、英语及基础日语等● 编辑酒店内员工报纸、参与策划员工活动● 外请培训机构联络筛选等工作● 安排店内交叉培训，督导各部门培训● 酒店前厅部工作8个月，熟悉前厅工作流程，具有较强的服务意识