• New Store Preparation: prepared new store based on company’ s business development strategy. Determined brand image and development direction. Formulate operation standards, system, procedures, etc. and oversee the implementation. Develop annual work plan and budget, control budget expenditure monthly. • Operation Management: lead restaurant operation management, covering product adjustment and new product development, food safety, fire safety, cost control, activity organizing, etc… Show more • New Store Preparation: prepared new store based on company’ s business development strategy. Determined brand image and development direction. Formulate operation standards, system, procedures, etc. and oversee the implementation. Develop annual work plan and budget, control budget expenditure monthly. • Operation Management: lead restaurant operation management, covering product adjustment and new product development, food safety, fire safety, cost control, activity organizing, etc. Annual revenue reached 14 million yuan. • Activity Organizing: plan and organize various activities including tea break, gatherings, etc. Supported banquet department to develop customers, successfully developed Erdos Group, CICC, etc. Successfully undertook China Tennis Open banquet.• Team Management: established team from 0, responsible for daily operation and management of the team, formulate workflow, establish training system and performance appraisal system, take charge of team member recruitment, training and performance appraisal. Show less

• Operation Management: developed annual work plan and budget based on annual business goal. Formulated operating standards and process, fully responsible for operation management, and dealt with emergencies. • Cross-functional Collaboration: closely communicated with multiple departments, worked with finance, procurement and HR team to improve workflow and system.• Restaurant Promotion: communicated with different kinds of media for restaurant exposure, planned and organized various… Show more • Operation Management: developed annual work plan and budget based on annual business goal. Formulated operating standards and process, fully responsible for operation management, and dealt with emergencies. • Cross-functional Collaboration: closely communicated with multiple departments, worked with finance, procurement and HR team to improve workflow and system.• Restaurant Promotion: communicated with different kinds of media for restaurant exposure, planned and organized various promotional activities. Led team to participate in different outside banquets, activities and competitions including burger cup, pizza festival, etc. to enhance brand awareness and revenue. • Team Management: responsible for daily operation and management of the team, took charge of team member recruitment, training and performance appraisal. Successfully created efficient and harmonious team atmosphere. Show less

Responsible for the operation and management of one of the company's catering brands, adjusted dishes and drinks. Developed online and offline promotion plans, undertook external group activities. Took charge of cost accounting, statement analysis, team management, key customer relationship maintenance, government department communication, PR crisis management, etc.Responsible for bar operation covering pre-opening preparation, employee recruitment and training, system and standards… Show more Responsible for the operation and management of one of the company's catering brands, adjusted dishes and drinks. Developed online and offline promotion plans, undertook external group activities. Took charge of cost accounting, statement analysis, team management, key customer relationship maintenance, government department communication, PR crisis management, etc.Responsible for bar operation covering pre-opening preparation, employee recruitment and training, system and standards formulation, promotion activity planning and organizing, cost control, etc. Cooperated with film and television park to hold all kinds of activities, and provided tea breaks and services. Show less

Took charge of restaurant management, including desk reservation, customer relation management, etc. Assisted sales team and marketing team to conduct hotel promotion. Kept good communication with departments covering housekeeping, business center, finance, purchasing, etc. to ensure all tasks assigned by the company are completed.

Conducted floor operation, dealt with emergencies, communicated with the kitchen to update menu. Planned and organized promotional activities, maintained good customer relationship, and ensured revenue and cost targets are met.