Job description:  Daily operation management, long-term planning and development, talent reserve and training of service team; Establish information tracking management of installed base customers; Analyze the service sales value of install base; Formulate the overall strategy and objectives of the team, quantify sales tasks and implement performance appraisal; Develop new products, including remote monitoring system, motor life cycle management system and digital service; Promote GE global service engineer networking system - SMART SERVE to realize global sharing of service engineer resources; Manage customer resources and sales opportunities through SALESFORCE and report to foreign management team; Carry out key customer management, sign framework service agreements, and promote opportunities for revamping and equipment upgrading; Manage sales revenue, cost control, profit and accounts receivable (AR) management. The main service industries include: nuclear power, metal, mining, chemical industry, air separation, wind power, marine, test bench, etc;Management Experience:During my working time at GE, GE is facing the challenges of weak sales in the new machine market and continuous change and adjustment of services. In the face of challenges, constantly explore and adjust to make the service team better realize sales order and complete order delivery:1. Customer Management. Customer and installed value analysis, refine and manage customer order opportunities;2. Team Reconstruction. Change the original idea of emphasizing service over sales, and rearrange team functions. The changed service team has the basic functions to meet the independent P & L: service sales, sales support, parts delivery, service delivery, as well as shared warehouse, financial management and import and export customs declaration support.3. Talent Training. Training multiple skills and cross fields for service engineer.4. Develop Multi service support resource

Job Description:  Develop service business, optimize service process, build team culture. Sales spare parts and services, Leading the service sales team. Managing installed base data, target setting, staff training, order tracking, demand questioning and achieve sales revenue. Evaluate and control cost, improve staff utilization and manage sales profit.Performance: The service sales function is added to build a service sales team; The service sales performance increased from the previous 2 million yuan to 10 million yuan. It has developed the back to plant maintenance business of large generator units and customized service of parts package, making the business more diversified and the service team have new changes. The single service sales of Lanjing hoisting ship reached 1.5 million yuan. A long-term service contract for emergency generator units in the field of nuclear power has been developed. Signed long-term service agreements with a number of nuclear power customers, including parts supply and personnel services. Developed Long term service contracts for emergency generating units in the field of nuclear power. Signed long-term service agreements with many nuclear power plant customers, including spare parts supply and technical services.

Job Description： Technical service team establishment, development and management. New Unit installation and commissioning services, services within the warranty, advance service sales and motor maintenance services.  Service Enigneers’skill training, labor utilization and service project management. Technical proposal and service sales support.  Outsourcing service resource development and management. Developing motor maintenance business and off-line PD monitoring business of high voltage motor. Customer technical training and internal staff skill training.Large project experience:1) Huainan coal mine hoist Motor return to the ABB factory for overhaul. This motor is the core equipment of the plant, the damage caused the whole mine shut down. I was responsible for organizing and coordinating personnel and service workshop resources, and personally participate in the technical implementation. Through one month's rush repair, the customer's production has been restored. This is the first time to repair a large high voltage synchronous motor with an innovative local repair scheme.2) On site maintenance and repair of two shaft generators of Vanood Dutch dredger project. I am fully responsible for the on-site management of the project, including customer communication, technical scheme implementation and personnel resource coordination and allocation. After one month's efforts, we have completed the maintenance of two large shaft generators in an extreme space. Also through this project, I got the appreciation of the company's leadership, and was promoted from a service engineer to a service team leader.

Mainly responsible for on-site technical service of turbine equipment, including equipment commissioning, installation direction and after-sales maintenance. And bring some customer information to the company, so that the company has the opportunity to sell some more maintenance and repair equipment opportunities.I can independently complete the installation, commissioning and maintenance of single-stage high-speed centrifugal blower, including automatic control cabinet and mechanical installation and maintenance. The maintenance of 22 blowers in Shaoxing Sewage Treatment Plant and 4 large single stage centrifugal blowers in Sipao sewage plant in Hangzhou have been completed by myself.

Responsible for generator, boiler, water generator, incinerator, emergency equipment and other important equipment of the ship to ensure the safe and stable operation of the ship. Daily duty of navigation and port on watch, overhaul all the equipment within the scope of responsibility. Independent maintenance of oil-water separator, water generator, water pump and diesel engine. Participated in three shipyard repairs. One was in Amsterdam, the Netherlands.