As BA of Group Insurance system and account manager for Hong Kong /Thailand/ Singapore. In executing system enhancement as agile project, I analyse user requirements, and create function specification document and monitor development, and provide production support to user’s daily inquiry. In keeping system in good status, I use Dynatrace as monitor tool and coordinate with hardware hosted vendor.As account manager, I provide human resource estimation and service request contract with user, and provide system utilization report and other data query or statistic for user’s reference.

As BA or project manager for project related to Auto Finance industry business system, I do project for foreign (BMW, Peugeot Citroen) and domestic (GreatWall-Binyin) auto finance companies.

BA of CAP/CMS and callcenter system, what I do includes maintaining business systems in normal status and continuous improvement, verifying and analysing requirements of internal users, confirming solution and impacts to whole business process, and then negotiating with vendor for development contract and tracking implementation with users, and provide system enhancement budget estimation. I also associating PMO manager to build and revise the project management policy and process. I also provide data statistic result as evidence for business department raising improvement proposal.(under Oracle DB)

I provide budget consultation of projects, and coordinate with vendors and internal customers. And I make backups and test plan. I also provided training to other sub-company around the country.And I developed a lots of internal systems(with java, SQL,DOS script).

Doing system design and development for production, win an Award for the best employee, and development some software tool.