洪玉珍 Email and Phone Number

[Shipping Operation] Internal and external communication and collaboration in end-to-end maritime transportation, including booking with customers/shipping companies, releasing cargo, and handling documents in the later stages, as well as towing, customs clearance arrangements, cost settlement, billing, invoice application, and other related matters.[Problem Solving] Within 3 hours of the occurrence of the problem, handle the problems encountered by the customer and colleagues at the destination port; Urgent and complex issues, timely reporting and providing their own solutions to avoid additional costs and risks for customers. I have avoided a loss of $10000 for KA customers in emergency situations.[Training and Empowerment] Responsible for the training of new employees in the department, including centralized training on work processes and skills, one-on-one training assessments, and targeted omissions and deficiencies.[Data Analysis] Analyze customer shipment trends through database data, track the reasons for the decrease in customer shipments, report to superiors, and provide improvement plans.[Process Improvement] Responsible for the construction of the sea and freight process system of the new project, including dismantling the whole operation process of the new shipping department, formulating the operation process suitable for the company, and training the use of the new process.[Product Manager] Serves as the product manager for the business side of the company's global trading system (sea, land, and air import and export goods system), assisting IT in the development of new systems, and providing feedback and suggestions from the business side for new projects and products.[Communication and Cooperation] Coordinate and communicate with the different Departments to provide high quality service for customers; provide professional shipping and supply chain consulting for regional strategy team and performance appraisal department, etc.

[Shipping Operation] Responsible for ocean shipping operations and booking, coordinating and handling various processes and issues between overseas customers, sales, shipping companies, and suppliers (including booking, customs clearance, packing, cost issues, inspection issues, etc.); Specific process: According to the company's system and customer shipping instructions, check supplier orders, arrange shipment matters, book and load according to the monthly report requirements of foreign customers, release shipping space to suppliers, and track goods; KA customers served include Wal Mart, Toys R Us, American cuisine, etc.[Exception Handling]Handle customer complaints and issues and disputes between suppliers and overseas customers; Coordinate the handling of delivery and quality anomalies during the procurement process, and develop emergency plans; Assist the shipping company and Chongqing Document Branch in financial settlement, update daily shipment reports and discrepancies in orders to foreign customers.

[Shipping Operation] Skype communicates with factories, shipping companies, foreign agents, and customs brokers through written emails and phone calls in English, arranges booking, loading, and towing according to requirements, conducts export customs clearance, prepares bills of lading, tracks goods, and conducts financial settlement for shipping companies.[Customer Service Tracking] Responsible for evaluating and tracking foreign trade orders, managing foreign trade business processes and controlling risks, tracking the production and supply of goods, inspection of goods, and customs clearance of received orders, promptly handling problems in various stages, and providing timely feedback and handling.