1) Daily Operation Excellency:a) Be responsible for Key Account & Great North Region after sales service; Manage daily operations of order fulfillment, ensure the ongoing performance of daily operations in compliance with company policies, corporate guidelines and legal requirements;b) Distributor management: Order management, contract follow-up, authorization procedure and performance review; distributor rebate calculate and verification;c) Timely supervise team NCR performance, develop and implement solutions to resolve operational issues to ensure providing excellent service towards internal and external customers; d) Cooperate with Technical to make CS testing in AX update;e) Generate reports and keep timely updated to management team (CS dashboard report, regional sales and product requirement analysis, distributor contract management report);f) In charge of Customer Survey Project, including draft Customer Satisfaction Qestionnaire, cooperate with Sales and Operations, etc. collect customers feedback and submit reasonable proposal to high management; 2) Leadership and team management: a) Effectively manage the team to deliver outstanding performance; b) Ensure training and development plans in place to support employees to achieve their full potential3) Compliance, risk management and policy set-up: a) Regular assessment of risks and vulnerability in area of responsibility, b) Initiate and lead process improvement projects and activities, ensuring successful implementation and maintenance of compliance measures and new policies4) Communication and cooperation with other functions: a) Coordination with Operations Team to make sure available stock is sufficient for delivery; b) Involve and contribute to ‘On-time delivery’ management and forwarder’s performance review; c) Work closely with sales team and provide sales analysis reports; d) Cooperate with finance team to manage overdue AR and customers’ credit;

Description1) Customer Service:a) Be responsible for building VIP Customer Service Team, Customer Service Hot Line, Customer Service Email box and Customer Service Wechat;b) Visiting Key Account and improve customer service performance;c) Manage and coach team to be more professional; 2) Commercial:Enhance business negotiation and cooperation between Wells and partners（approximately 35 partners） in China and Overseas via email, face-to-face discussion;3) Fulfill business and customer requirement:a) Manage and monitor goods planning, and daily order scheduling;b) Manage assigned team to deliver predefined KPI and objectives; c) Managing Order fulfillment process; d) Monitor the input and change of order based on customer requirement; e) Manage and monitor order status and feedback to sales team; f) Analyze and resolve issues of supply. Elevate critical issues to higher management for corrective and remedial actions g) Cooperate and integrate with distributions and company functions to achieve on time delivery4) Set the inventory strategy by implementing company planning strategy and secure raw material inventory efficiency:a) Manage and monitor planning, and purchasing activities to secure the material availabilityb) New Sales forecast management;c) Master data review;d) Feedback to Company management5）Cost & Profitability—Budget planning and control: a) Monitor and control costb) Develop and implement management tools to ensure planning are efficientc) Review Slow Moving & Obsolete, Aging of products& pending order, reduce the cost of write offs6) Project Management-ERP software:* Be responsible for ERP software design,Bid and Tender and perform, including software company research, applying budget, collecting relevant departments requirements and testing.

1) Logistic/Supply chain Management:* Track international orders with Asia Pacific sister companies and Non Asia Pacific companies (US,UK, Canada, Holland etc.) to ensure in time delivery;* Monthly meeting with overseas sister companies for procedure improvement;* Hong Kong warehouse management including inbound and monitor inventory; *Collaborating with DHL/Fedex for import issues; 2) Order Fulfillment：* Be responsible for processing Hong Kong WEB (online) products, Imported and Co-published books and Seminar order;* Monitor & timely inform sales order status; * Maintain and improve Sales Force CRM system procedure;3) Finance reconcile analyst:* Reconcile and analyze monthly overseas company bill;* Reconcile and analyze monthly Hong Kong warehouse bill4）Report analyst:* Monthly Logistic analysis reports, regular reporting to China and overseas management; * Monthly orders fulfill reports, regular reporting to China and overseas management.

1) Responsible for Mainland China RMB and HongKong USD PO receipt and process in system, order transfer to vendors worldwide. Get confirmation from vendor and issue order acknowledge to customer.2) Order tracking, settle all the outstanding issues during production.3) Shipping documents process in system, putaway with Finance, issue formal shipping documents to customers.4) Making financial analysis report on weekly basis, include: actual sales, booking orders and projected billable.5) Give training course to sales and new colleagues, help to set up new system on order management procedures.6) Working closely with technical team on customer complaints, process PIR in the system.

1）Making chip purchasing plan according to the current and expected orders;2）Timely inform customer the situation of order confirmation, production and delivery3）Providing necessary support to Marketing & Sales Dept. and Technical Dept. ；4）Dealing with problem and supplying a satisfied resolution as soon as possible when customer complain in order to decrease the frequence of problem ;5）Contacting with customer frequently and collecting their feedback so as to improve our products and service quality; 6) Monthly report to China management