郁琪 Nick Email and Phone Number

Jun. 2016---Now Alila Hotel Yangshuo As EAM Alila Yangshuo originally a sugar mill, is the heritage setting for an elegant contemporary design resort, at the outskirt of Guilin City amidst the scenic Yangshuo. Resort features 117 rooms, suites and villas. All tastes are catered for at the resort’s ADD- Sugar House, while 1969 Bar, featuring an in-house rum distillery, provides the perfect place to relax and socialise.1. In charge of the hotel operation and all operating departments. Achieve successful hotel opening in 2017. 2. Applies management decisions, ensure all standards are respected in operating departments and ensure profitability of the operating departments.3. Responsible for the overall conditions and maintenance of the property both in term of assets and respect of equipments and the overall profitability of the hotel.4. Being a member of Executive Committee, responsible for taking part in the decision making process of the Executive Committee and for ensuring afterwards that all decisions are fully implemented in the overall operation of the Hotel.5. Sets the product standards with the General Manager in operating departments. Ensure that all standards are strictly adhered to.6. Develop and enforce sets of procedures, rules and regulations to ensure effective control on the hotel revenue and the control of expenses.7. Co-ordinates the preparation and respect of budgets, and the definition of goals for all Operating Departments.8. Involve in analyzing hotel financial results together with the General Manager and responsible for the proper use of both financial, and asset resources through out the property in order to maximize hotel quality of service and profitability.9. Define with General Manager the manpower planning & ensure at all time quality of recruitment10. Ensures at all times with the General Manager and with the necessary interlocutors that all decisions and policies applicable within the property comply with Chinese laws.

Oct. 2013---Jun. 2016Intercontinental One Thousand Island Lake Resort As Director of RoomsLocated at the outskirt of Hangzhou City. The Resort features 255 well appointed rooms and suites. With an array of food and beverage selection and an abundance of fun-filled activities. Key responsibility: 1. Responsible for ROOMS daily operation and management, deliver Intercontinental brand standard service and in the know culture to each guest. 2. Well communicate with other hotel department to ensure smooth operation. 3. Drive ROOMS wining matrices to achieve great hotels guests love result. (rank in 5 in 2014 Great China IC brand Heart Beat survey , rank in 5 in 2015 Great China IC brand Heart Beat survey，rank in 3 in 2016 Great China IC brand Heart Beat survey)4. Planning department manning quotas with hotel HR office.5. Planning rooms budget with hotel FC.6. Develop talent in ROOMS division to build a strong team. 7. Develop resort activity to create a real resort environment Oct. 2015 --- IHG career insight hotel No.2 potential, a skill and ability develop program for the high potential EXCOM member to the next positionAfter Oct. 2015, addition responsible for1. Hotel monthly management report review and upload to RGM2. Hotel weekly report review and upload to RGM3. Chair the morning briefing when GM absent 4. Champion the GEM auditor (IHG yearly quality auditor)5. Assist GM champion regional HB result drive (Heart Beat is IHG guest satisfaction system)6. From Dec.2016, overseeing finance department because FC leaving, until now, and chair the P&L meeting. Achievement: Under my leadership and GM's fully support, Intercontinental One Thousand Island Lake Resort to be the Top3 team in Great China guest satisfaction survey.

Holiday Inn Jasmine Suzhou As Front Office Manager (Dec.2010-Aug.2011)As Director of Rooms(Aug.2011-Oct.2013)Located at the Suzhou City. The hotel features 281 well appointed rooms and suites. With an array of food and beverage selection and an abundance of fun-filled activities. Key responsibility: 1. Responsible for HSKP daily management, provide Holiday Inn standard HSKP service to all guests.2. Responsible for FO daily management, deliver Stay Real service culture. 3. Well communicate with other hotel department to ensure smooth operation. 4. Make sure operation is built on group SOP and maintenance hotel credit. 5. Planning department manning quotas with hotel HR office.6. Planning rooms budget with hotel FC

Dec.2008--- Aug.2010 Holiday Inn YouLian Suzhou As Front Office ManagerKey responsibility: 1. Responsible for Front Office daily management, especially for VIP guest arrangement, ensure their highly satisfaction. 2. Well communicate with other hotel department to ensure smooth operation. 3. Make sure operation is built on IHG brand standard, and maintenance hotel reputation. 4. Planning department manning quotas with hotel HR office.5. Planning FO budget with hotel FC

Feb.2006 --- Dec.2008 Shangri-La Hotel Suzhou As Duty manager of Front office(With 6 month pre-opening experience) Key responsibility: 1. Responsible for Front Desk daily management, especially for VIP guest arrangement, ensure their highly satisfaction. 2. Well arrange front desk staff duty roast, ensure smooth operation. 3. Handle all emergency case, make sure all procedure follow group standard, inform hotel management for next step if needed. 4. Handle all guest complain, make sure satisfied and delight them all the time.

Sept. 2003 --- Aug. 2005 Suzhou Nanling Hotel As Front office ManagerKey responsibility: 1. Responsible for Front Office daily management, especially for VIP guest arrangement, ensure their highly satisfaction. 2. Communicate with other hotel department to ensure smooth operation. 3. Planning department manning quotas with hotel HR office.4. Planning FO budget with hotel FC