1. 运营策略制定与执行：协助总经理制定公司整体运营战略，并负责组织实施和推进，确保运营目标的达成。2. 业务管理与优化：公司运营体系部门成果交付全面管理，包括但不限于项目部、教学部、教研部、产品部、人事行政部，监控各板块工作进展、分析各类数据、识别问题并推动改进措施，以提升公司运营效率和效益。3. 流程与体系建设：带领团队补充和优化各部门管理流程和体系，保障部门运转的规范化、标准化和高效化。4. 团队管理与协调：领导和管理运营团队，合理分配工作任务，激励团队成员，同时协调跨部门合作，确保各部门之间的协同顺畅。5. 资源调配与管理：统筹公司的人力、物力、协调财力等资源，确保资源的合理配置和有效利用，以支持业务发展。6. 项目管理：负责重要项目的策划、组织、实施和监控，确保项目按计划顺利推进并达到预期目标。7. 绩效评估与提升：定期评估和分析各部门总监绩效，提出改进建议并推动实施。8. 成本控制与风险管理：负责运营成本的控制和优化，同时识别和管理运营过程中的各类风险，推动相关部门解决。9. 重要客户关系维护：维护与外部合作伙伴、政府部门等的良好关系，为公司运营创造有利的外部环境。10. 中层管理者培养与赋能

团队成果管理：所有项目经理工作过程及结果管理，确保项目团队目标达成，进而助力公司业绩部门目标达成。人效管理：复盘及优化流程，提升单位人效；根据项目季节周期特性，及时做出人员调整及工作内容调整，提升项目团队ROI。能力培训：根据人员类型及能力特点，独立制定培训计划及验收计划，确保下属能力提升，团队综合实力提升。跨部门协同管理：定期组织发起跨部门沟通会议，共同明确公司项目目标、共识资源调配、共享信息、复盘优化跨部门协同流程、解决冲突及矛盾等，并追踪闭环。开源管理：通过管理工具，确保成员交付有效工具及项目成果，助力销售推进续单扩单；与营销部门共识目标，有效拆解指标，追踪闭环团队交付成果。管理分析工作：针对团队绩效及人员能力、公司整体项目情况、各类流程等做出分析，推动梗阻点优化工作。

节点管理：参照项目流程，按照节点推进各类任务，验收旁部门成果，独立交付执行成果。沟通协调：围绕项目目标及续单目标，内外部沟通协调，确保项目成果交付及客户满意度成果交付。客情管理：独立交付重要里程碑活动，突显合作价值，日常多维度多手段增加客户互动和粘度，助力销售续单扩单。风险管理：根据风险管理流程，识别/预警/解决执行过程中各类风险，引领客户满意度。成本管理：根据客户体量及潜力，进行项目定级，匹配恰当资源，差异化标准运营，控制成本同时兼顾效果确保后续开源不受影响。开源管理：提供有效工具及项目成果，助力销售推进续单扩单；根据公司销售部门需求拆解，完成在执行客户转介绍。

Program Coordinator 1. Training management: Based on the training plan, coordinate among domestic and foreign trainers, procurement managers of customers enterprises and venue providers to prepare the trainings, manage the work after classes, such as surveys and information gathering, scheduling, venue decoration and equipment facilitation, feedback for trainings, home assignments and sharing the materials.2. Other works: Including but not limited to providing introduction service to potential customer enterprises, managing training contracts, applying for course payment and calculating the wage of trainers and local team.Teaching AssistantAuditing online & offline courses, providing support to trainers and trainees, such as translation, technical support of online meeting platform.*Project experience:1. Business Writing: (customer) Microsoft/ Apple/ Oracle/ Ingram Micro/ Dell/ Paypal/ Volkswagen/ Bently/ Merck/ BeiGene/Roche/ Wacker/ MAN2. Negotiation Skills: (customer) Microsoft/ Paypal/ Volkswagen/ BeiGene/ AmCham/ Arup/ NBA3. Management Report: (customer) Merck/ Volkswagen/ Novo Nordisk/ Lenovo/ Joy Capital/JD.com

BJ& South Korean Tourism Event (World Horticultural Expo)The project was aiming to further promote South Korean tourism by providing a foretaste of visiting South Korea in Beijing. Under the circumstances of limited resource and budget, over 3,000 daily visitors from diverse age groups completed our surveys, which has generated valuable big data information as reference to future analysis and assistance to decision making. Beijing & Korea MICE B2B Event in 2018 & 2019The project was aiming to establish a transparent and fair-minded platform for business communication and cooperation between Beijing travel agents and South Korean MICE companies via two individual events in the year of 2018 and 2019. A total of 200 unique representatives from both China and South Korea participated each event, which has significantly boosted the mutual familiarization and cooperation. Over the event, an increasing number of new tourism products have been developed in Beijing market with the return of growth in the interest of South Korean MICE companies.Strategic Partnership with Tencent in 2018（Digital Marketing）The whole project was in cooperation with Tencent as a strategic partnership, aiming to improve the image of South Korea under the particular period. The exposure completed at 240%, and clicks completed at 400%. Over 80,000 users were converted to KTO WeChat followers, which has ultimately enhanced the user stickiness. The integrated project reports and white paper were documented in organizational process assets for future reference. Winter Tourism Marketing Event (KOL Marketing）The project was aiming to facilitate the development of South Korea winter tourism in BJ market after the particular period. Over 40,000 users were converted to KTO WeChat and Sina Weibo followers, which has enhanced the user stickiness and mass base. Over 10,000 visitors showed up at the offline event, over 1,000 of which were converted from the February online advertisement.

Campus Team for Promoting the Korea Tourism(S2-S4) The program was aiming to promote the Korea tourism among universities in Beijing and expand the influence of Korea tourism. I was responsible for developing the campus promotion team via recruiting, information gathering and interviewing candidates from universities in Beijing. I was also in charge of managing team members during the whole period, coaching members for daily promotion, collecting feedbacks, team building and planning the Korea field trip, etc. Over 9 million exposures and 365 times topic discussion have been completed by S2-S4 teams, occupying No.132 on Super Topic List, with ROI increased greatly. There was a significant increase of young generation to travel Korea, and the organizational process assets for other aboard offices of Korea Tourism Organization reference.The Average Consumer（Foreign Independent Tourist）Event Program （20+Times）The program was aiming to present the most updated tourism information of South Korea to customers at monthly offline event so as to maintain the relationship with followers of official WeChat and Sina Weibo. I was responsible for integrating the tourism information (including products, companies, services, itinerary, etc.) collected from each region into presentation slides for monthly offline introduction and marketing event, and hosting or giving presentations at each event. In collaborations with internal & external stakeholders, I also oversaw event designing (graphic design, process design, etc.), stage setting and flow controlling. Over 200 participants showed up at each event, through which bilateral interaction, fans enthusiasm and customer loyalty have been greatly enhanced, with ROI increased by aprx. 200%

• Responsible for domestic and foreign staff Human Resource management, including membersonboarding/exit management, job mobility, residence/employment permit coordination (foreign staff) • Responsible for the management of company fixed assets and importing, tracking and maintenance of expensive articles shipped from HQ. • Responsible for sorting financial statistical reports into quarterly or yearly report as well as bank reconciliation, daily income and expenditure, expense claiming, etc. • Responsible for acquiring, developing and managing project team including recruiting & interviewing，training & coaching and team building to enhance team cohesion and productivity. • Based on process, responsible for assisting superiors to host government officers, artists and celebrities as well as introducing to on-site operations and tourism products.

• Supporting the local offices to enter the OTC market channels.• Investigating and analyzing the data of market (Hospital/ Pharmacy). Data analyzing and report writing. • Compliance of company policies on local offices and marketing. Real time supervising of market results.