2016/09-2017/06 Wuchang Sub-branch Retail Credit Client Manager● Provided retail credit services to individual customers● Developed and managed individual customers, expanded channels of customer acquisition● Sold deposit, loan and other bank products, met KPI targets● Identified potential needs for existing customers, asked for referrals, built closer relationships with them● Took charge of pre-loan investigations, contract signing, loan applications for documents collection, arrangement and verification2015/09-2016/08 Wuhan Branch Post-loan Management Manager● Made phone calls to overdue customers, completed risk control tasks● Negotiated with high-risk customers, formulated solutions for loan conversion and assisted in the applications● Prepared litigation materials, kept in touch with cooperative law firms, followed up the legal proceedings● Maintained relationships with notary offices, applied for compulsory execution notarizations in quantity2012/08-2015/08 Jiyuqiao Sub-branch Small Business Manager● Developed and managed small business customers, expanded channels of customer acquisition● Sold deposit, loan and other bank products, met KPI targets● Identified potential needs for existing customers, asked for referrals, built closer relationships with them● Took charge of pre-loan investigations, contract signing, loan applications for documents collection, arrangement and verification2011/05-2012/07 Donghu Sub-branch Home Mortgage Manager● Developed mortgage customers, provided efficient services before, during and after a loan, maintained relationships with them● Kept close relationships with developers, promoted mortgage business and discussed cooperative details ● Reported market trends and competitors’ information timely, supported other departments to sell individual financial products and facilitated cross-selling

● Domestic famous education agency, first approved agency by MOE●Responsible for the whole procedure of application and its related consulting services●Successfully helped students obtain offers from well-known U.S. universities such as University of Chicago, Washington University in St. Louis, University of Southern California