We support our customers' DX by combining the know-how of Fujifilm Business Innovation (formerly Fuji Xerox), which has been cultivated through BPO services that digitize documents and streamline overall business processes, and the technology of Ripcord, a US company that uses robotics technology and AI (artificial intelligence) to digitize documents at high speed.

• Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners;• Consistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Sr. Project Manager or Client Services Director;• Ensures that an update to date record is maintained with regard to the status of all projects being worked on;• Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality. • Instills confidence with the client and serves as a primary public face of our company’s high-quality service delivery offering.

• To deal with a client as a service provider in one of the biggest paper discovery industries in Asia.• Manage day-to-day management of scanning and printing documents.• Perform extensive customer communication • To be first point of escalation for all complaints and all inter-departments• Perform in time delivery without delay • Recruiting of new employees and training them to run the project smoothly.

• To deal with a client as a service provider in one of the biggest translation industries in the world.• Creating the client chart and analyzing their needs and share the information to the team members. • Manage day-to-day management of maximum 31 languages global translation document.• To ensure that the clients' needs and requirements are fulfilled at a cost acceptable to both the clients and the Sales Manager and that the required service quality is maintained and gradually improved.• Perform extensive customer communication

• To lead a team of 6 staffs (5 deal management associates and 1 service support staff)• Manage day-to-day management of filing and printing of offering circulars, bonds/notes and compliance financial documents. • Involved in planning, coordinating, and drafting, agreeing, monitoring and reporting on strategic measurements for 24/7 hours operation. • Monitoring clients accounts for ensuring successful completion of deals, maintaining accounts to ensure percentage rate of return customers increase • To ensure that the clients' needs and requirements are fulfilled at a cost acceptable to both the clients and the Sales Manager and that the required service quality is maintained and gradually improved. • Prepare weekly, monthly and quarterly operational reports and trending analyses • Perform extensive customer communication • Manage the team performance and conducting appraisal, involved in decision-making for recruitment and selection of new hire• To be first point of escalation for all complaints and all inter-departments• Recruiting of new employees and having job interviews• Plan and manage training for all staff under supervision

• Assisted all hotel guests in personal and business needs at one of the best international hotels in Tokyo• Performed wide variety of hospitality duties as Bellman and Doorman, reservation, up-scale hotel with polite can-do attitude.