曹祉晏 Email & Phone Number

台灣

RMA readiness from 0 to 1Established a comprehensive RMA standard process, overseeing fixture transfer, technical document management, operation standardization, and program governance across global service centers in the US, Czech Republic, and Taiwan.->Achieved a 25% reduction in RMA operation fees per month and increased repair capacity by 1.5 timesSLA Execution Management & Reporting System DevelopmentManaged SLA execution rates by collaborating with IT to establish a comprehensive reporting management system for effective performance tracking. ->Optimized 4 key tasks and reduced the handling TAT by 30 day

Taipei

Identified the root cause of the top VLRR issues over a 3-month period through regular meetings with the Mexico team and implemented corrective actionswithin 2 weeks.Successfully reduced the PRR rate from 1.67% to 1.16% within two months for a specific sustaining product through diligent monitoring and corrective actions.Resolved 50% data issue causing by wrong operation.

Coordinate with cross-functional teams of 30 people on 4 Server projects.- Bringing the server products from NPI stage to Sustaining stage.- Respond to urgent orders for sustaining products within 1 day and complete testing within a week.

- Held AICup2019 Competition in Taiwan with nearly a thousand participants- Manage large database and control labeling quality- Administrative Affairs

台灣 臺北市 臺北市

- Anomaly Analysis on Disasters News via text mining- UAS with VBS-RTK Assisted Large Scale Landslide Risk Analysis- Weekly international disasters events compilation, sudden event of natural disasters in Taiwan (typhoon, heavy rainfall)- Disasters dialogue robot data base establishment