As the customer service Representative1. answer customer inquiries，2.Feedback customer needs and track processing progress，timely reply to customers，3.record and output a summary table of complaints，4.output analysis reports on a weekly basis，handly nice relationship with the customer,5.make the monthly payment reports and follow the payment in time ,5.book the express,DHL and DB schenker and so on.

NLE XPRESS Customer Service Logisitics in SchipholThe majority of NLE XPRESS customers who live in the Netherlands. I reply to questions about parcels via email, phone or WEchat. In addition, I handle problems with parcels in the warehouse everyday. (I studied logistics at university)

1.Arrange the administration daily meeting and following2.Book and solve about air ticket problem for HW employees3.Data analysis (meal expense of HUAWEI employees and payment for purchases etc.4.Create and operation canteen of HUAWEI Mexico public platform5.management canteen income and expenses

1.Responsible for the travel services in employees HUAWEI in and oversea especially for airplane tickets ;2.booking /change/cancel and so on, monthly handle more than 1,000 employees;3.Organize the Supplier's airfare comparison4.Excellent at system like: ETERM,AMDUES etc5.data analysis

1.Responsible for answering customer calls, mainly for flight inquiries/airplane tickets booking/issuing/change, refund, point inquiry, upgrades and other services related with airplane flight，used system ETERM.2.handle the customer complain.