I have more than 10 years of working experience in multinational companies. I have been engaged in different positions, including customer service, internal control, logistics management and product planning and I have accumulated a lot of relevant experience:Familiar with SAP OTC, PtP and APO module and relevant SAP business process.Familiar with various internal processes, e.g. controls basic principles, foundation policies like FCPA , COI, Gift and Entertainment Policy, Irregularity Familiar with the whole planning process from sales demand forecast to product production. Familiar with TPSP management to ensure company get cheaper and faster warehouse and delivery service.Very familiar with the whole business process from order receiving to delivery, which helps to lead the whole team to improve the customer experience.
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Senior Customer Service And Operation ManagerTotalenergies Nov 2021 - Present -
Customer Service ManagerHeraeus Photovoltaics Apr 2021 - Oct 2021 -
Supply Chain Operation Advisor埃克森美孚 Oct 2017 - 2021中国 上海市 闵行区Manage TPSP in providing offsite warehouse activities with annual in&out volume of ~200kt.Steward TPSP performance by monitoring operational metrics, contract KPI!Understand system process and work flow（GEMS, TM,Transporen,3P WMS,customs systems etc) to be able to perform analysis on operations and costs!Work with IT to do SAP enhancement as per new business process requirement.Develop scope of work for offsite warehouse contracting activities (qualification, technical scoring etc) for contact awarding and renewal. -
China Controls Advisor埃克森美孚（中国）投资有限公司 Apr 2015 - Sep 2017中国 上海市 闵行区Support GBU to develop control calendar of planned UIA , Audit, controls training!Provide AP controls training covering company fundamental policy introduction, controls principles and case study to ensure internal and external regulatory compliance!Provide guidance on operations issues or changes from compliance perspective and irregularity process!
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Ap Demand Planner艾克森美孚石油公司 Apr 2014 - Mar 2015中国 上海市 闵行区Develop&review demand forecasts for customers based on BU outlook process！Support demand plan meetings for sales do ensure supply chain is fully aligned with upcoming demand!Update APO GATP book on a monthly basis and allocate volume based on supply signal!Release extra volume by comparing the order in flow report and supply indicator!Improve forecast accuracy performance to trigger more appropriate production and replenishment!
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Logistics Advisor艾克森美孚石油公司 Jan 2011 - Mar 2014中国 上海市 闵行区Manage TPSP to provide trucking and intermodal delivery support to JV business!Steward TPSP performance by monitoring KPI , conducting safety and quality audit!Identify cost control opportunities by reviewing operational metrics, contract KPI and cost trend!Support S&OP supply planner to successfully complete the US to AP grades transition during a short overseas assignment in Singapore.
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Customer Service Team Lead And Process Advisor艾克森美孚石油公司 Oct 2004 - Dec 2010中国 上海市 徐汇区Monitor team's work activities are promtly and accurately processed ( eg. customer order requests, month-end closing, governmental requirements etc.). Maintain excellent external customer relationship by ensuring contracts and customers' specific requirements are timely and accurately executed.Provide support for Internal Assessment and Audit and other control activities to ensure team's activities comply with the internal and external regulatory and process requirement. Achieve system enhancement targets to improve team's work efficiency and provide better service to customers with strong SAP OTC knowledge!
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Warehouse And Quality SpecialistShanghai Sunrise New Technology Development Co., Ltd. Oct 2002 - Sep 2004中国 上海市 闵行区Timely and accurately receive and record purchased raw materials!Conduct daily inventory take for the produced products to ensure inventory accuracy!Closely follow with quality team to timely complete product test and ensure qualified products delivered to customers!
Frequently Asked Questions about 吴秋月
What company does 吴秋月 work for?
吴秋月 works for Totalenergies
What is 吴秋月's role at the current company?
吴秋月's current role is Customer Service Manager.
What schools did 吴秋月 attend?
吴秋月 attended 汕头大学.
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