1. Technical data management and analysis,Produce technical reports via GCM, define top quality issues and develop analytical solutions for Technical VP.(Daily, Weekly and Monthly reports) 9 speed transmission issue,P091 tracker,TDV6 tracker2. Assist DTS team operation.Responsible for all the reports.Inspect the business problems and offer the suggestion based on data respectively,improving the efficiency of the progress. KPI calculation (Reopen rate, TA response, FRED cost, Star rating)3.Plan the round schedule,gather the scorecards and feedback to the related departments (PI/PD/Quality) to improve dealer’s performance. SDD Compliance4.Work closely with IT department to ensure the smooth running of RTM system.

Provide Custome Service to assigned VSS customers in Asia.Receive incoming orders,schedule shipment to the customer while coordinating with the VSS Logistics provider and the VSS warehouse operator.Perform "Container Consolidation" of VSS products shipping to USA,using the software"Cargowiz".Direct telephone communication with VSS customers is expected and normal.Some shipping documents are required to be completed for each shipment,invoice,packing slips,and product labels sometimes must be printed in the VSS office.The role wil also provide general assistance to the General Manager as requested from time to time and/or Finance Manager.Perfom marketing calls not more than three times per month to potential Tier One and Tier Two customers as directed by the General Manager and Sales Manager.Collect pertinent industry marketing data on the potential target clients and develop contacts to initiate future business relationships.Efforts are to be focused to schedule follow on meetings for introductions to the VSS Sales Manager and Technical Support Engineer.

Recruitment of 98 dealers training, management of dealer LMS problems and assistance at trouble shooting. To assist the training team to deliver class leading training that exceeds the Qoros’s expectations and KPI’s Learning Environment. Driving business improvement as a result of competency and behavioral change delivered through the training and development solutions offered.Excellently ensure the training schedule is posted on the LMS so the dealers can schedule their training.Confirm all dealers’ staffs are enrolled on the LMS by working with Qoros’s regional staffProvide regular reports as required using the training records in the LMS.

Responsible for maintaining good relationship between customers with company to produce renewal and referral.Achieved 2 million renewals and 300 thousand referrals during working period.