周莉丽

周莉丽 Email and Phone Number

Operation Manager (Customs Clearance and Customer Service) @ FedEx Express
Shanghai, China
周莉丽's Location
Shanghai, China, China
About 周莉丽

I am very experienced in Customs Clearance Service and Custmer Service. Now I am looking forward to an work opportunity in Canada Customs Clearance or Customs clearance in Logistics company.HIGHLIGHTS OF QUALIFICATIONS:•Over twelve years of customer service experience specializing in custom clearance with the last two years as an Operations Manager•Bachelor in Communication Engineering; Broker License; Gold Program and Lead I trained•Exceptional problem solving abilities; consistently resolve issues beyond FedEx control•Excellent time management, job delegation and multi tasking abilities•Effective interpersonal and communication skills; refined leadership and team building•Empathetic; care about the well being of each team member•Bilingual: Speak, read and write English and MandarinACHIEVEMENTS:•Reduced annual complaint rate by 600 percent from 12 to 2 •Under my leadership, six team members received “The Purple Promise Award” •Received “QDM Award” for Gateway re-organization in 2011

周莉丽's Current Company Details
FedEx Express

Fedex Express

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Operation Manager (Customs Clearance and Customer Service)
Shanghai, China
Employees:
178885
周莉丽 Work Experience Details
  • Fedex Express
    Operation Manager (Customs Clearance And Customer Service)
    Fedex Express
    Shanghai, China
  • Fedex Express
    Operation Manager (Customs Clearance & Customer Service)
    Fedex Express Feb 2010 - Present
    Pvgip
    Responsibilities include:•Planned, directed and coordinated daily operations of various departments •Liaised with contract holders, site coordinators, suppliers, freight forwarder and customs in planning and handling shipping process•Mentored Project Team members in operational shipping and custom clearance activities•Provided instructions, guidelines and requirements for logistics, transport and custom processes•Supported contract administration to ensure contract… Show more Responsibilities include:•Planned, directed and coordinated daily operations of various departments •Liaised with contract holders, site coordinators, suppliers, freight forwarder and customs in planning and handling shipping process•Mentored Project Team members in operational shipping and custom clearance activities•Provided instructions, guidelines and requirements for logistics, transport and custom processes•Supported contract administration to ensure contract requirements were met in terms of logistic expectations, maintaining compliance with the required delivery date process •Ensured the application of SCM best practices were in order to enhance Company’s financial and operations performance•Improved the performance, productivity, efficiency and profitability of the department by controlling operational budgets and inventory•Organized recruitment and placement of required staff, delegated tasks and accountabilities•Established work schedules, monitored and evaluated performance•Resolved level three complaint by effectively listening to clients and problem solving•Handled recruitment and set up strategies for employee performance appraisal•Facilitated complete self-development plan to help employee succeed at work Show less
  • Fedex Express
    Security Specialist
    Fedex Express 2007 - 2012
  • Fedex Express
    Sr.Customs Clearance Agent
    Fedex Express Feb 2003 - Jan 2010
    Pvgip
    Responsibilities include:•Coordinated, monitored, analyzed and made improvements to various custom departments•Maintained and managed document on electronic library for ease of access and distribution•Reviewed work process regularly with management Assisted in developing new work plan•Coordinated tasks completion, assigned by management, with team leaders•Performed management duties whenever management were absent and followed best practices•Liaised with and built… Show more Responsibilities include:•Coordinated, monitored, analyzed and made improvements to various custom departments•Maintained and managed document on electronic library for ease of access and distribution•Reviewed work process regularly with management Assisted in developing new work plan•Coordinated tasks completion, assigned by management, with team leaders•Performed management duties whenever management were absent and followed best practices•Liaised with and built strong business relationship with on-site customs officials•Provided professional customs clearance consulting•Analyzed and solved post shipment tax duty disputes and complaints Show less
  • Da Tian Forward Company,Shanghai,China
    Customs Clearance Agent
    Da Tian Forward Company,Shanghai,China Jan 2001 - Jan 2003
    Pvgip
    Responsibilities include:•Managed all in-house brokerage •Entered, audited and submitted dutiable express declaration sheet

周莉丽 Education Details

Frequently Asked Questions about 周莉丽

What company does 周莉丽 work for?

周莉丽 works for Fedex Express

What is 周莉丽's role at the current company?

周莉丽's current role is Operation Manager (Customs Clearance and Customer Service).

What schools did 周莉丽 attend?

周莉丽 attended Shanghai Jiao Tong University, Shanghai Shan Da College, British Columbia Institute Of Technology.

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