• Proficiency in written and spoken Mandarin & English熟练掌握中英文书写口语能力。• Computer literate with Microsoft Office / Excel / Power Point.熟练运用微软办公室软件，如表格和幻灯片等。• Ability to problem solve / to work under pressure. To handle challenging situations with guests diplomatically.有能力解决工作中的问题并承受高压的工作量,有能力协调处理客人提出的要求。• Accuracy of work (attention to detail)准确无误的完成工作（注重细节）。• Actively participate as a team player to ensure unit cohesion.作为团队成员需积极配合其他同事合作。• To take initiative and act quickly to deliver projects in a professional manner.以专业的态度，积极并迅速完成所有工作项目。• Pro-active and revenue focused to ensure that all targets are met.提前预知并实时关注酒店收益以确保所有任务按时完成。• A friendly and personable character. 友好和积极向上的性格